Messages

1

Mitel Software Applications / Assert @ 1410 HAL-DDM-C55X Exeption 3

« on: November 29, 2019, 02:51:12 PM »

Greetings great community

I find a topic that I met for the first time, our client has 5312 IP phones, they restart only when not answering a call, randomly stop answering and gives the following message, "Assert @ 1410HAL-DDM-C55X Exeption 3 @ 943C74C ", and then it restarts, then another problem is that in the process of calls, out of nowhere you hear an interference that is only heard by the caller, I think it is due to bad synchronization of the RTP protocol, but also I am not sure if this problem is additional with the phone restarts, it should be noted that its parameters do not have any Vlan and have DHCP service and also that this problem occurs with all the phones addressed to the same PBX so it makes me believe If your restart is necessary, please request your support, I will be grateful for the solutions you provide, thank you very much.

Best regards.

2

SIP On Mitel / Re: Web configuration problem.

« on: November 16, 2019, 02:01:31 PM »

Yes, this problem is very common in SIP phones with older models, I already found the solution, thank you very much for your help.

3

Mitel Software Applications / How to enable call director.

« on: November 16, 2019, 01:34:57 PM »

Hello everyone
I am a newbie at nupoint UM, and I wanted to make the following query, and I have already created a call tree in call Flow, this is directed to a line group, however I do not know how to leave it operational and addressed to the company's phone number, for Please if anyone can give me details on this nupoint topic, I will be very grateful.
Thanks for your attention.

4

SIP On Mitel / Re: Web configuration problem.

« on: October 11, 2019, 06:33:01 PM »

Of course, in fact I have not made any modification, the equipment is as it is after restoring it in its factory state, I recently investigated this matter and I understood that this problem is due to the fact that its firmware version is (06.05.00.15 ), which Mitel rejected this option of web configuration, I suppose that my only alternative would be to implement a firmware that is adequate to access that web interface ... but the other problem is where I get that firmware.
The right thing to say is a matter of firmware, or do you think there may be another alternative?

Thank you so much

5

SIP On Mitel / Web configuration problem.

« on: October 09, 2019, 05:48:38 PM »

Hello comunity 

I have a Mitel 5312 IP device, which I configure in SIP mode, and in order to complete the configuration I have to put the address of the server that registers with its respective port, however my problem is that having the HTTP port enabled I can not access the web configuration is not a problem of the cable path since I change it repeatedly, I assigned IP address both static and dynamic, however I can not access the web configuration, check the connectivity between the computer and my PC giving positive results, but I can not access.

I will be very grateful for your collaboration in providing a solution or alternatives.

Best regards.