Messages

1

MiVoice Office 250/Mitel 5000 / Re: MiVoice 5000 Call recording incoming LOF

« on: March 09, 2020, 09:37:24 AM »

Thanks for the replies.

We had new splitters installed months ago as the original ones were hand made splitters with poor connections. The cables are new when the splitters were replaced.

I am seeing the alarms on both PRIs. the calls themselves do not drop, only the recordings stop...

T1 diags show 0 on all columns for both circuits in the Office 250 programming for hourly and daily....

I guess I could try new cables again. Can't remember if it is a straight-through or standard cat6 cable...

Thanks again....

Scott

2

MiVoice Office 250/Mitel 5000 / MiVoice 5000 Call recording incoming LOF

« on: March 06, 2020, 12:56:14 PM »

I have a strange issue with our call recording system.
We keep getting calls that stop recording randomly. I was able to track down an error after some investigating.
I was able to watch port status from the admin app for the recording system and see the alarms for 1 of the T1s stating Incoming LOF..
At that point, any calls being recorded off that T1 truck would stop recording and I would get an email alert about it.( found where I could set that up finally  )

My question is, how do I resolve these errors? My regular tech support could not find any issues and stated that our system was not supported by Mitel any longer...

Thanks,

Scott

3

MiVoice Office 250/Mitel 5000 / Re: MiVoice 250 ACD group intermittent issue

« on: November 13, 2019, 09:46:03 AM »

Thanks for the help..

I removed the overflow group from the hunt group and have not had complaints.... 

4

MiVoice Office 250/Mitel 5000 / Re: MiVoice 250 ACD group intermittent issue

« on: September 17, 2019, 12:55:32 PM »

The group is both the overflow and recall destination for its main group... I'll remove the overflow group from the main as it is an ACD group and not a UCD group... I'll update with results...

5

MiVoice Office 250/Mitel 5000 / MiVoice 250 ACD group intermittent issue

« on: September 17, 2019, 10:51:07 AM »

I have a strange issue with 1 of my 12 hunt groups.

Agents answer a call and after 2-3 seconds the call drops back into the hunt group. Then another call comes in and they can answer it without issue.
This group is the recall group for a primary one and both groups are configured exactly the same except for the recall number.

I have tried all kinds of changes without resolving the issue.

Please help with any suggestions.

Thanks