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Mitel MiVoice Business/MCD/3300 / System Greeting help - message to be given to all externally inbound callers
« on: August 29, 2019, 06:25:06 AM »
Platform: MXe
Release Level: 6.0 SP3
Active Software Load: 12.0.3.15
Hi everyone
Can someone assist me with the setup for this please? Currently we have no system greetings in place, so when dialling any telephone number within our DDI scope from an external source it just rings straight through to that number.
Due to a regulatory requirement, we now require a message to be given to all external callers that stipulates "this call will be recorded for training and monitoring purposes". For ease, I would ideally like this to work so that when they call any number, they receive the message and then the call proceeds automatically onto the number they originally dialled. Is this possible? If so, can this be setup so that it is given regardless of the time of day?
Basically, we would like this message to be given once each and every time a number is called. We also have no need for an automated attendent to ask them to press 0 for the operator or to dial the extn number if it is known.
If any futher info is required then please let me know.
I look forward to hearing your responses.
Many thanks,
Ross
Release Level: 6.0 SP3
Active Software Load: 12.0.3.15
Hi everyone
Can someone assist me with the setup for this please? Currently we have no system greetings in place, so when dialling any telephone number within our DDI scope from an external source it just rings straight through to that number.
Due to a regulatory requirement, we now require a message to be given to all external callers that stipulates "this call will be recorded for training and monitoring purposes". For ease, I would ideally like this to work so that when they call any number, they receive the message and then the call proceeds automatically onto the number they originally dialled. Is this possible? If so, can this be setup so that it is given regardless of the time of day?
Basically, we would like this message to be given once each and every time a number is called. We also have no need for an automated attendent to ask them to press 0 for the operator or to dial the extn number if it is known.
If any futher info is required then please let me know.
I look forward to hearing your responses.
Many thanks,
Ross