Messages

1

Mitel MiVoice Business/MCD/3300 / Re: One Last Question For Now....Re 'Press 1 for so-and so, Press 2 for so-and-so..'

« on: February 01, 2011, 10:09:28 AM »

After all the descriptions of the problem they gave and all the time I spent investigating based on Press 1 to get to this person, etc, the issue was actually with voicemail.

When I reassigned extensions everyone was told to change their voice-mail message.  This user didn't bother so it had a different user's voice on it.

Once she reset her voicemail the issue was resolved.

I'm not sure how they equated this to the press 1 to get to this person, etc when it had nothing to do with this at all.

 

TheHead

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Mitel MiVoice Business/MCD/3300 / Auto-Attendant - Dial 9 issue

« on: January 31, 2011, 05:24:28 PM »

Hey all,

Same client, different office (man they're just never happy with their setups, I swear) - anyways - they have the following problem (quoted from the main receptionist):

"In our phone system, 9 is supposed to transfer the caller to our staff directory. This is working on the night phones setting, but not on the day setting. When the caller dials 9 on days, they are told they are being transferred to the administrator and then told that the voicemail box is full. Transfers to the administrator come back to my phone, and the only voicemail I have is the company one which I check regularly and is empty at this point."

Now - I've checked all through call rerouting menus, and similar menus - but really can't see where this hit 9 is coming from and how it is working differently in night mode vs day mode (the fact of this made me think this would be easy to track down - but so far this isn't the case).

Now - she sent me another e-mail with another comment related to this, just recently:

"I did notice that if I wait until the

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Mitel MiVoice Business/MCD/3300 / One Last Question For Now....Re 'Press 1 for so-and so, Press 2 for so-and-so..'

« on: January 27, 2011, 02:52:48 PM »

Same site I was working on yesterday.

They had a few more minor issues I fixed up this morning, including some routing problems.

For their auto-attendant, they have 'Press 1 for so-and-so', 'Press 2 for so-and-so,' etc.....

This whole wondrous experience was started by them wanting 1 to go to extension 3001, 2 to go to 3002, etc.....so for example:

'Press 1 for Meghan' - Meghan's extension was say 3005, but they wanted her extension to match up to the number (who knows why, really).

Anyways - for every user in the office, this works but for the press 1 user.

Someone dials in - listens to the auto-attendant, presses 1 and gets directed to 3003.

I've checked everywhere I can think of for this, and am stumped.  I found some transfer only voice-mail boxes that looked to be directed incorrectly (1 was going to 3003 for example) and modified the incorrect entries but this didn't help.  I also parsed through most of the available forms in the 3300 and cannot see another spot where this might be.

Thoughts here?

Thanks!

TheHead

4

Mitel MiVoice Business/MCD/3300 / Re: Call Forward Button Not Working

« on: January 26, 2011, 04:20:54 PM »

I convinced the user that someone had to have set Call-Forward with the Superkey before and she tried this (as I asked her a few hours ago), and confirmed forwarding is working.

Thanks!

TheHead

5

Mitel MiVoice Business/MCD/3300 / Re: Call Forward Button Not Working

« on: January 26, 2011, 02:51:41 PM »

I get that - that the users themselves need to use the SuperKey, etc, to tell the Call Forward where to go.

They're telling me that all they ever pressed was the Call Forward button (which is/was set inside the Mitel to Call Forward Always) and they'd automatically get forwarded to their cell phones.

Now - I asked the admin to send me all the cell phone numbers and I've found 3 speedcalls setup for 3 of the 7 cell numbers.

But I can't specify speedcalls in Call Forward Always. and if I try CDE or User Speedcalls and point this to the speedcall numbers on the Call Forward button, I'm told it doesn't work properly.

Brent

6

Mitel MiVoice Business/MCD/3300 / Call Forward Button Not Working

« on: January 26, 2011, 09:50:33 AM »

Same client as before (where we just recently took over managing their Mitel environment), but different site.

Removed and readded 5 of 8 phones due to some major changes they needed with extensions, and rework they wanted.

Everything works fine for the 5 phones, except for 1 thing - Call-Forward button doesn't work.

They are using 5340 phones on a 3300 ICP.

The button is set to CFWD-Always but according to my site contact, when they press the button, nothing happens.

I've checked through and compared working to non-working phones, and can't see the issue.

There were some differences in Coll Rerouting and the Acct. Code was missing on the 5 phones, but this hasn't changed anything.

Where else should I be looking to determine why the button isn't doing anything?

Thanks!

TheHead

7

Mitel MiVoice Business/MCD/3300 / Re: Voicemail Not Working For 2 Users - 3300 ICP Embedded Vmail

« on: January 25, 2011, 11:06:24 AM »

I think we may need to back up a bit.


If the user was able to setup their greeting, then they are fully licensed for a voicemail box. The embedded system won't let you create more voicemail boxes than what your licensed for. Did you either call forward on no answer to the pilot of Voicemail or use Call Re-Routing Assignment to designate the 1st alternative as voicemail? Without either or these, unanswered calls won't go into voicemail.

I just discovered this step a few minutes ago after I did another search on the forums, re-routing assignment was set wrong on 1st alternative.

What process did you use to do this? Within "License and Options Selection" did you press the "Change" button, and then sync via the "Retrieve License" button, with the AMC? If this fails, your system can't see the AMC on the net. You'd need to do an offline sync, and offline license increase. A reboot should not be needed when adding licenses.

Retrieve Licenses worked fine for this step.

What form are you looking in when you see that when you use a voicemail box, it increased by 1?  "License and Option Selection" will show you what your system is licensed for, and "System Capacity" will show you what your configured for, and how many of each you've used. System capacity will show the increase when you use a mailbox, but License and Options will only ever increase when you purchase additional ones.

System Capacity.

Thanks for the input - I believe I was overthinking the problem and putting it down to licensing when in fact it appears it was a call re-routing issue!

TheHead

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Mitel MiVoice Business/MCD/3300 / Voicemail Not Working For 2 Users - 3300 ICP Embedded Vmail

« on: January 25, 2011, 10:36:08 AM »

Hey all,

Fairly new to the Mitel game.  Doing some basic support of a couple of 3300 ICPs for a client I support.

I added a couple of new phones a few months back and also set them up with embedded voice-mail.

Unfortunately, I didn't realize at the time that they were at the limits of their embedded voice-mail licensing so the voice-mail never worked for these users.  They were able to setup greetings, etc, but voice-mail never picked up.

The client purchased 30 new voice-mail licenses and I updated the 3300 to recognize the new licenses.

The license count did not increase as I expected it to.

I added a net new phone, user and voice-mail and the voice-mail licensing increased by 1 as I expected.

I've restarted the 3300 and removed and re-added the voice-mail for these 2 users and no change.

I even went as far as removing one of the users entirely and re-adding and no change to licensing and users confirm that their voice-mail is still not working.

I'm a bit stumped as to how to make this work so the users can get voice-mail.

Software version appears to be 8.0 UR5.

Thanks for any assistance.

TheHead