Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Multiple Call Forwarding with no answer

« on: July 22, 2019, 07:38:10 AM »

My apologies, I meant ring group!

Excellent thank you for that I'll try it out.

2

Mitel MiVoice Business/MCD/3300 / Multiple Call Forwarding with no answer

« on: July 19, 2019, 08:33:51 AM »

Good afternoon!

I am using MiVoice Business, release level 8.0 and need to get the following to work if possible:

Main reception number rings for 15 seconds > if there is no answer a message/music is played for a total of 20 seconds > if there is still no answer the reception phone is called again for another 15 seconds > if there is no answer again then the call is forwarded to a pickup group.

I currently have the first 2 steps but don't know how to limit the message/music to 20 seconds. I have found the Call Hold Timer and Call Park Timer in CoS but not sure which, if any, is correct.

I am struggling to get the reception phone to ring again after the message/music and then forward that missed call to the relevent group.

Any help/advice would be appreciated as I have been searching and testing to no avail.

Many thanks,
Sam