Messages

1

MiVoice Office 250/Mitel 5000 / Re: different phone for staff member now "Dial by Name" is pointing at old extension

« on: June 21, 2019, 02:37:11 PM »

Hello, I followed your advice.

"Go to System > Devices and Feature Codes > Phones"
Changed x104 to have Description=~Intern1 Username =Intern1
Changed x118 from Description=Intern1 Username = Intern1 to Description="Firstname, Lastname"


Then your comment
"Go to Voice Processor > Devices > Mailboxes"
x104 in this section did have his FirstName,LastName in the description and his "FirstName" in the Username.  I changed that to ~Intern1/Intern1"
x118 did not have an entry in the Mailboxes section.  From this post: http://mitelforums.com/forum/index.php?topic=7109.0
I deleted x118 from Processor -> Devices -> Extension IDs
Which then allowed me to create a mailbox for x118 in Go to Voice Processor > Devices > Mailboxes
I then checked the forwarding path of x118 in System -> Devices and Feature Codes -> Phones and x118 did not have a forwarding path set up.  I
created one (Forwarding Path = 1, Description = To Voice Mail")

I then tried to call our number, got the autoattendant, chose dial by name, the employees name was brought up to make sure I had the right person (and the name was correct), I then hit pound to connect me to the person and instead of ringing it goes directly to voice mail.
I then call our number and instead of doing dial by name I just put in the extension x118 and it rings to his phone right away and he picks up, so I know the dial by name is still trying to connect to some phone that is not his x118 extension.

The one answer by DND ON says that Call by name uses the name on the mailbox, but those are all set up properly now and I think call by name uses some other method other than "Mailboxes" or it would connect the employee's call by name to the right extension.  Was the first person wrong about this and Call by name uses some other method other than Mailboxes to load the list that is displayed in Call by Name?  We have another employee who left our organization and I can't find her anywhere in the
Mitel system (System->Devices and Feature Codes->Phones OR "Voice Processor->Devices->Mailboxes" OR "Processor->Devices ->Extension IDs") and she still shows up as an option in the Call by name.

I would appreciate any further advice (and thanks for responding so quickly).

2

MiVoice Office 250/Mitel 5000 / different phone for staff member now "Dial by Name" is pointing at old extension

« on: June 19, 2019, 05:38:56 PM »

Hello, I am new to Mitel phones.
I was not in charge of the phone system, but an employee quit and now they put me in charge of it.
I did not set up our phone system.
We have an auto attendant, and one of the options is to choose an extension by the first 3 letters of their first name.
This was set up by someone else (after reading through a ton of info online still can't figure out how it works).
One of our staff member's Mitel 5320 phones died and I replaced it with a spare we have.  His extension was x104 now it is x118.  His phone works just fine, incoming calls go to his phone, and voicemails get added to his voicemail extension that he can check.

When someone calls the auto attendant and gets employee by first 3 letters of the first name for our staff member who was @ 104 and now is @ 118
the person calling in gets directed to x104 instead of x118.
Obviously I need to change his extension in the "Dian by Name" system.
I don't know how this works though and reading through a ton of manuals online did not help.
Can someone help me figure this out?

Thanks!!!