Messages

1

Mitel Software Applications / MiVoice Business Console 9.2 Setup

« on: October 17, 2023, 09:25:57 AM »

Hi, I am in an urgent situation and need to simply reinstall the MVBC app on a PC.
My reseller takes ages to help in this case. I cant find the setup file (9.2) only an older one (7.0).
Is there any chance someone may have the 9.2 exe they can share with me? 
Thanks!!

2

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Consoles (PC Console vs 5540)

« on: June 21, 2022, 09:52:31 AM »

Can I mix and match consoles?
Right now we have 3 MiVB PC-based soft consoles, extensions 1070/1080/1090 with a line appearance for 0.
Anyways, I would like to move to a physical phone console for a few reasons.
I am buying one 5540 IP console to test. Can I simply replace one of the soft consoles above or can I add it as a fourth?
Not sure if the licenses are interchangeable etc or anything else to be aware of
Thanks!

3

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Consoles (PC Console vs 5540)

« on: April 12, 2022, 03:28:02 PM »

Hi there,
We currently have 3 soft consoles (MiVoice Business on PC) for our Mitel 3300.
Our operators have challenges with some of the variables that come along with using a PC.
I am looking to simplify and chnged from PC to the 5540 IP Console. I don't think we will be losing any needed features aside from bluetooth headsets.

Do I need a special license to switch to the 5540 or is it pretty straightforward? Any other considerations I should make?
Thanks

4

Mitel MiVoice Business/MCD/3300 / Two Mitel Border Gateways for redundancy?

« on: November 01, 2021, 11:52:48 AM »

Hi, my Mitel vendor has migrated one of my MBG's from physical to VM.
They want to migrate the second one onto the same box as virtual.
I am proposing to leave the second one as physical and one virtual so they are running on sperate hardware.
Do you see any issue with this before they tell me its not possible?

5

Mitel MiVoice Business/MCD/3300 / Mitel 3300 7.2: Backup Failure

« on: August 18, 2021, 09:50:21 AM »

Hi, we are trying to do a backup so we can have the controllers updated to the latest release.
I am seeing a "Backup Failure" alarm even after resetting the system.  "Backup failed due to prior database audit failure".
I tried a Database Audit and DBMS Check which both succeeded. Still backup fails.
Any suggestions?
Thanks!

6

Mitel MiVoice Business/MCD/3300 / Re: Attendant Console Rings

« on: August 04, 2021, 02:22:34 PM »

Hi Ace, sorry 0 is the number for the attendant group (operator).
I don't see 0 in 'System Speed Calls but it does go to the different Attendant IP Consoles (1070/1080/1090)

EDIT: The only reference to 0 I see so far is a soft key appearance on each of the three consoles

So it's an LDN appearance.. That is what Console Softkeys used to be called.

Been a long time since I programmed a console, but what do you want them to do if unanswered? I believe these just use Call Rerouting so you should find an entry for "0" in the Call Rerouting form where you could assign an Alway/1st/2nd forward point...

Thank you my friend.

The attendant's are hotel operators and right now when a guest presses 0 the call terminates after 10 rings....it should ring indefinitely since they don't want it to go to voicemail nor be forwarded.
(They should also always answer before 10 rings, but that's not always the case unfortunately) Anything is better than the guest perceiving being hung up on after waiting for so long.

Anyways...you are indeed correct...there is an entry for 0 in Call Rerouting and they are all set to "1"
In the Call Rerouting Always form, 1 is set for "No Reroute" for all.
Doesn't it seem like it should ring indefinitely with configuration or do you think there is something else to check?

Thank you so much!

7

Mitel MiVoice Business/MCD/3300 / Re: Attendant Console Rings

« on: August 04, 2021, 10:22:53 AM »

Hi Ace, sorry 0 is the number for the attendant group (operator).
I don't see 0 in 'System Speed Calls but it does go to the different Attendant IP Consoles (1070/1080/1090)

EDIT: The only reference to 0 I see so far is a soft key appearance on each of the three consoles

8

Mitel MiVoice Business/MCD/3300 / Re: Attendant Console Rings

« on: August 03, 2021, 09:58:43 AM »

Bump

9

Mitel MiVoice Business/MCD/3300 / Attendant Console Rings

« on: July 28, 2021, 11:48:59 AM »

Hi, When I press 0 for the operator/attendant, the call is terminated after 10 rings unanswered.
Where should I start to look to make it indefiniate?

Also, do you know if it is possible to add some sort of greeting or message on hold for the attendants?
Something like...."Thanks for calling an operator will be with you shortly"

Thanks!

10

Mitel MiVoice Business/MCD/3300 / Re: Programming a new DID

« on: June 30, 2021, 01:07:15 PM »

Usually a NAT or firewalling issue, although that wouldn't be my first suggestion if all you've done here is add one DID to a working SIP trunk.

Yeah its something else...I'm not the most knowledgeable but perhaps something with the PBX interpreting or receiving the command to terminate the call?
It rings endlessly after the caller hangs up

11

Mitel MiVoice Business/MCD/3300 / Re: Programming a new DID

« on: June 30, 2021, 12:04:04 PM »

Did you add it to "SIP Peer Profile Assignment by Incoming DID"?

Bingo! Thank you!!
I added it, now the only strange thing is if I call that number and hang up....the line continues to ring
Any idea?

12

Mitel MiVoice Business/MCD/3300 / Programming a new DID

« on: June 25, 2021, 02:21:13 PM »

Hi, I had my carrier add a new DID number to my existing SIP circuit.
I included the number in the Direct Inward Dialing form on my 3300, but its still not working.
I can't remember is there another form or additional programming I need to do?
Thanks

13

Mitel Software Applications / MiContact Center Firewall Ports

« on: June 02, 2021, 07:56:40 PM »

Hey guys,
Does anyone know for MiCC Business, what are the minimum and specific ports that are required between the PC and the Mitel system?
Thanks

14

Mitel MiVoice Business/MCD/3300 / Mitel 3300 EOL?

« on: May 11, 2021, 03:45:14 PM »

Hi Does anyone know the EOL/EOS timeline for 3300 if any?
Thanks

15

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Message Waiting Indicator

« on: April 27, 2021, 01:52:25 PM »

The only way I have been able to do this is by using an analog port:

1.  Program an analog port and name it (IE. 1234, sales MWI”).
2.  Make the new extension the FIRST member of your ring group.
3.  Program MWI buttons for extension 1234 on any phones that need to see the notification.

Unfortunately, you need to consume an actual analog port. This won't work without having the physical port.

This has always worked for me, but I would be interested if anyone has found another way to do it.

Thanks for your reply!

I created Ring Group 8104 with the VM pilot number as the overflow.
I created analog extension 8704 (Analog Sets form) and made it the 1st Member in the Ring Group and 1015 as the 2nd member.
I created a MWI button for 8704 on extension 1015.
Does this sound right? You would expect the VM message to be delivered to 8704? I tested but the message is going to mailbox 8104