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MiVoice Office 250/Mitel 5000 / Re: Additional attendants
« on: June 18, 2019, 01:33:37 PM »
Tested it out on 1 extension and it's working as expected. Thanks again TE! I appreciate your help.
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MiVoice Office 250/Mitel 5000 / Re: Additional attendants
« on: June 14, 2019, 12:39:15 PM »
Thanks TE. I should have seen that. This looks like what I need. I will test it out on Monday.
Thank you for you help!
kelboymac
Thank you for you help!
kelboymac
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MiVoice Office 250/Mitel 5000 / Re: Additional attendants
« on: June 13, 2019, 06:24:11 PM »
I can see in the individual mailboxes where there is an option to change "Dial-0 Destination Type". There is an option to set it as "extension" but I don't see where to define that extension for the individual mailbox.
I see the "Dial-0 Destination Type" under Voice Processor but it appears to be the global setting.
I see the "Dial-0 Destination Type" under Voice Processor but it appears to be the global setting.
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MiVoice Office 250/Mitel 5000 / Additional attendants
« on: June 12, 2019, 05:19:39 PM »
Hi, I'll start out by saying I'm not a phone or mitel guy. I'll probably ask a lot of dumb questions and say stupid stuff.
I work in an office with a satellite office. One of the extensions in that office serves as the "front desk phone" for that satellite office.
The office manager would like for the satellite office front desk phone to act as an attendant so that when a client calls in and is transferred to voicemail, they have the option to press 0 to get back to the front desk phone instead of leaving a voicemail.
Right now if the client presses 0 to get back to the front desk, they are transferred to the front desk at our main office.
I set the attendant flag on the satellite office front desk phone, and then moved one of the extensions to be services by that phone to that phones attendants list in "Phone related information".
Except it doesn't work. When the caller presses 0, they are still transferred to the front desk at the main office. What am I dong wrong?
I work in an office with a satellite office. One of the extensions in that office serves as the "front desk phone" for that satellite office.
The office manager would like for the satellite office front desk phone to act as an attendant so that when a client calls in and is transferred to voicemail, they have the option to press 0 to get back to the front desk phone instead of leaving a voicemail.
Right now if the client presses 0 to get back to the front desk, they are transferred to the front desk at our main office.
I set the attendant flag on the satellite office front desk phone, and then moved one of the extensions to be services by that phone to that phones attendants list in "Phone related information".
Except it doesn't work. When the caller presses 0, they are still transferred to the front desk at the main office. What am I dong wrong?
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