Messages

1

Mitel Software Applications / Re: Phonebook from MiVoice Businuss in MiCollab

« on: January 17, 2020, 04:24:30 AM »

Thank you. I have setup a connection to our AD for the phonebook now.

2

Mitel Software Applications / MiCollab client issues

« on: January 17, 2020, 04:23:52 AM »

Hi,

In our testphase with MiCollab, we are having some issues with the client.

• Some times the user cannot pickup or hangup the call. The button is there, but clicking it does nothing
• Some users have trouble with the softphone losing connection. Even a colleague who is sitting next to me, sometimes cannot switch the softphone or of on. The clients just freezes.

We are running MiCollab server 8.1.2.8 with client 8.1.210 (Build: 125)

3

Mitel Software Applications / Video black in MiCollab on phone

« on: January 08, 2020, 09:03:36 AM »

Hi,

We are testing with the MiCollab client. We now have a users who is not able to use the video functionality in MiCollab on his Android phone.
When he starts video, he does see a square where he should see himself, but it stays completely black.

Does anyone have an idea why this happens?

4

Mitel Software Applications / Phonebook from MiVoice Businuss in MiCollab

« on: January 06, 2020, 06:03:52 AM »

Hi,

We are currently running the Mitel MiVoice Business and we are setting up a pilot with MiCollab. This setup is now up and running and we are working out some of the issues we are running into.

For now, we have only a few users in MiCollab. When we look in the phonebook, we only find users who are enable for MiCollab. Users which are only in the MiVoice Business are not showing up in the phonebook when looking in MiCollab.

Is there a way to show the full phonebook in MiCollab with all the numbers which we see when we look in the phonebook of a Desk Phone?

5

Mitel MiVoice Business/MCD/3300 / Re: Problem with forwarding and taking back calls

« on: June 12, 2019, 05:47:15 AM »

Thank you for the reply,

The Sonicwall firewall should be configured properly for SIP ALG being disabled.

I have now disabled the "Avoid Signaling Hold to the Peer". (This was enabled)


What I did find in the logs is the message below. This seems to show up in the log when there have been issues in retreiving a call being put on hold.
Software   2474   Warning   2019/Jun/12   10:22:18   SIPMH   Port:eec0b738 Media Descriptor Lists size mismatch: SMH_FSM_ANSWER State: SMH_MAIN_FSM_WA   Main   SIPMH_FSM.cpp;1492
Software   2473   Error   2019/Jun/12   10:22:18   SIPMH   Port:eec0b738 SIP Peer Answer number of m= lines is greater than the number of m= lines in the Offer   Main   SIPMH_CommonFSM.cpp;881

Maybe this has anything to do with this?

6

Mitel MiVoice Business/MCD/3300 / Problem with forwarding and taking back calls

« on: June 12, 2019, 04:26:13 AM »

Hi,

We have migrated from a physical to a virtual Mitel and are now running Mivoice Business 9.0 SP2. Also we have moved to a SIP connection.

We are having the following issues:
- When we transfer a call to another person internally, sometimes there is no more audio. We can see the line has transferred on the phone, but the line remains dead.
- When we have a call and put this on hold, call another person internally and try to take the original call back it does not come back. We can see it in the screen, but again... no audio

We weird thing is that it is not very consistent. Most of the times it does work, but with some callers it fails. When I try to replicate the issue by calling with my own mobile phone, it is never any issue.

Does anyone have any idea what might be the issue here?