Messages

1

MiVoice Office 250/Mitel 5000 / Secondary Extension Key to display Caller ID

« on: January 07, 2020, 06:41:39 PM »

Is it possible to make a secondary extension key display the caller id information for an incoming call instead of just the secondary extension name?

I work for some radio stations and we are experimenting with using secondary extension keys to answer phantom extensions that are in a linear hunt group so the DJ can answer caller #6 immediately. I'd also be open to suggestions if someone has a better way than secondary extensions to achieve this.

Thanks,
Chris

2

MiVoice Office 250/Mitel 5000 / Disable Dialing on Analog Line

« on: August 14, 2019, 01:20:41 PM »

Some backgound, I work for a radio station and we have a Mitel Office 250 system installed. I'm currently have issues with the single line port (analog line) that hooks up to our radio console (sound board) interface so that we can do live on-air phone calls. We don't ever make outgoing calls from this line, we only manually transfer incoming calls to it. Occassionally, one of our radio announcers leave the telephone interface off-hook after they are done taking a call and turn off the audio output from the interface (the input from our soundboard is always on if the phone is off-hook).

The problem we are having is that this line keeps making calls to 911. I think what is happening is that since they have left it off-hook it is hearing what all our audio going out on air and thinks it is hearing DTMF tones and eventually thinks it hears the tone to dial 911.

I'm going to try to solve this with better training, but I'm not holding my breath. Does anyone know if it is possible to disable any of the following: A line's ability to dial an emergency call, a line's ability to dial any outgoing call, or DTMF tone detection on a line.

Thanks for any assistance anyone can provide,
Chris