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Mitel Software Applications / Re: Account Codes
« on: September 26, 2019, 04:20:12 PM »
i have a manager wanting to use account codes because my Sales rep told them about it, i have NO knowledge of how to do ANY of it. PLEASE HELP!!
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Mitel MiVoice Business/MCD/3300 / Re: ACD Routing to another ACD path/Group?
« on: May 31, 2019, 10:12:07 AM »
i thought that also but the manager wants to be able to run a report and see how many calls each group took. in the report it shows if you run by agent i think group1, 2, 3 ect....its working now though thanks.
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Mitel MiVoice Business/MCD/3300 / Re: ACD Routing to another ACD path/Group?
« on: May 29, 2019, 05:44:46 PM »
i am wondering the same thing. i have 2 ACD call paths going to a a skill group 1, then over flow to a second group then a 3rd group....but its not working the second group people are still getting calls first in the order of being idle on contact center client.
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