Messages

1

Mitel Software Applications / Re: Going round in circles with MiCollab client - please help!

« on: May 24, 2019, 11:50:11 AM »

Okay something weird just happened. I just re-deployed today for what was probably the millionth time, I haven't changed anything and its let me log in.
The new obstacle I have is registering the softphone. I just turned on the softphone feature and after a while of trying to register it just displays "Registration Failed" but the softphone remains turned on.

2

Mitel Software Applications / Re: Going round in circles with MiCollab client - please help!

« on: May 24, 2019, 11:13:50 AM »

Hi Magpye,

That was a good idea and I thought it was going to work for a moment. I can login to http://micollabfqdn/ucs/micollab is instructed.
I click on the QR code for self deployment which launches my client but I still get "Error Code: 21 - Cannot reach the MiCollab Client Deployment server. Please contact your administrator".

I know 100% this is not a local firewall issue as another of our users is using version 7.3. Is there anything else I can try?

Thanks.

3

Mitel Software Applications / Re: Going round in circles with MiCollab client - please help!

« on: May 24, 2019, 09:56:21 AM »

Hi thanks, we have the SSL certs installed and they are trusted.
I can run version 7.3 just fine but there are other issues with that version...SIP password is never accepted.

I have ran a packet tracer and I see that using version 8.1.49 its trying to reach 85.214.114.203 (mcdepl01.easydeploy.net) as our server.
Do you know where I can change this setting?

Thanks for your input

4

Mitel Software Applications / Going round in circles with MiCollab client - please help!

« on: May 24, 2019, 07:22:03 AM »

Hi all,
I am at the end of my tether attempting to get the MiCollab client 8.1.49 up and running on my PC. I have deployed it to myself and followed setup instruction but it simply refuses to complete the setup as for one reason or another, it says it cannot connect to the server. Each time the reason differs.

Currently its reporting "Error Code: 21 - Cannot reach the MiCollab Client Deployment server. Please contact your administrator". I have worked my way through all of Mitel's suggestions to fix it and nothing works.

The client cannot reach the MiCollab Client Deployment on the MiCollab Server. Possible root causes are:
There is an firewall issue between the client and MBG
The MBG does not pass the requests to the MiCollab Server. Make sure that the remote proxy services allow access to the "Deployment Unit" from the MBG
The wrong "Config download host" is configured on the MiCollab Client Deployment -> Deployment Profiles. It must be the hostname of the MiCollab Server
Use the MiCollab Client Deployment -> Diagnostics tab on the MiCollab Server / Client Deployment Service to troubleshoot this more in detail
If the deployment works on the mobile network but not on the corporate WiFi,internal firewall rules of the network must be checked
For split DNS setup: Check if the name of your MiCollab Server resolves internally to the MiCollab Server and externally to the Public MBG-IP
The depoyment connection can be tested using your webbrowser. Use https://mas.yourmashostname.com/mdpapi/v1/getconfigforuser/test and you should get the message: "error": "configtoken not found"

 

So we have three servers as follows:

MiCollab Server (FQDN hgmicollab.mycompany.local) 10.11.4.211
MiV01 - 10.11.4.249
MiV02 - 10.11.7.249.

My deployment settings are attached for your viewing. I feel like I'm missing something really obvious. Can anyone help me?