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Mitel MiVoice Business/MCD/3300 / Routing to a users voicemail after a ring group
« on: May 05, 2019, 03:46:18 PM »
Hello,
I'm not certain if this is possible but I am trying to divert a phone call through a ring group as its "First alternative" and then to a specific users voice mail box as the "Second alternative". Again not sure if this is possible.
I have already tried using my systems default second alternate to voice mailbox and using a second separate extension, which of course routes to the mailbox, as the second alternative.
However both of these don't work because the ring group doesn't drop the call to the second alternative. It simply puts the call back to the user and then through the ring group once more.
So my question is, is there a way to have a ring group as a first alternative and have it divert too a specific users voice mailbox?
I'm not certain if this is possible but I am trying to divert a phone call through a ring group as its "First alternative" and then to a specific users voice mail box as the "Second alternative". Again not sure if this is possible.
I have already tried using my systems default second alternate to voice mailbox and using a second separate extension, which of course routes to the mailbox, as the second alternative.
However both of these don't work because the ring group doesn't drop the call to the second alternative. It simply puts the call back to the user and then through the ring group once more.
So my question is, is there a way to have a ring group as a first alternative and have it divert too a specific users voice mailbox?