Messages

1

MiVoice Office 250/Mitel 5000 / Re: Computer nerd question for you phone system pros

« on: May 01, 2019, 12:13:23 PM »

Thanks Guys, yall are awesome. Magpie, I am sorry if I communicated that improperly, we do not want to have to dial 1 for local 7 digit dialing, the call accounting is only (supposed to be) set to tract LD calls.

Of course, if the staff would just use "1" we would be ok, but you know how attorneys are.

This is the latest from the phone tech:

"I continued to work on the dialing issue, trying the forced dial 1 for LD, however that didn’t work. On our system our office a worked with several settings and the dial rules to make the LD without a leading 1 connect as LD and require the Acct code (Matter Code).             

I found a solution  to the dialing issue where everyone can dial as they have been. Long distance can be dialed with or without a leading 1, and will require a code to be input. The only stipulation is that local 7 digit calls take a bit longer to connect (about 5 seconds) due to dialing rules."

So it looks like with your help he is thinking out of the box and making headway.

Again, thanks for the input and I will keep you guys updated on progress. If you ever need any help with IP, routing etc, please don't hesitate to reach out.

Rich

2

MiVoice Office 250/Mitel 5000 / Re: Computer nerd question for you phone system pros

« on: April 30, 2019, 03:04:55 PM »

This was his reply:

"Richard,

                I tried something like that several months ago. The issue was with the 69 series phones not following the system settings since they get their dial plan from the Phone Manager. I’m currently trying a different approach in my office. I’ll let you k now the outcome."

Does that make sense on the handset model?

Thanks,
R

3

MiVoice Office 250/Mitel 5000 / Re: Computer nerd question for you phone system pros

« on: April 30, 2019, 11:16:41 AM »

Thanks!

I thought that sounded fishy.

/Rich

4

MiVoice Office 250/Mitel 5000 / Computer nerd question for you phone system pros

« on: April 30, 2019, 10:50:49 AM »

Good Morning!

Looking for a little validation on a new Mitel phone system my main client had installed. The system is a 5000 series, which upon further investigation shows is from the intertel line (i think).

What we need: As a law firm we track all phone calls with client/matter numbers. The system is setup as the users being able to skip dialing one and they can just dial the 10 digit number, which allows them to bypass the call accounting system.

The phone vendor is stating that the system has no way to force a user to have to dial one before a 10 digit number. He states we have to call the carrier and force it at the carrier level.

This is the system:

Mitel 5000 series
Mitel MiVoice Office 250
Tapit Nova Call Accounting 


Is this correct? Our very old Iwatsu system had this ability,it is hard to believe a current technology system does not allow for this, which is why I am here

Thanks for your expertise, if I left out any info, just let me know.

Rich