Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5485 Paging Units - Anyone have any to sell

« on: November 02, 2020, 08:59:19 PM »

Take a look at Viking and Algo


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2

Mitel MiVoice Business/MCD/3300 / Re: Phone KEY Programming Issue

« on: October 31, 2019, 04:08:18 PM »

Did you give the the button a name in user and configuration under key tab?


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3

Mitel MiVoice Business/MCD/3300 / Re: User and Services Configuration - phone missing from multiple users

« on: October 26, 2019, 06:57:43 PM »

Is the phones in the multi device user group form?


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4

Mitel MiVoice Business/MCD/3300 / Re: Dialing issue with the 5304 IP phones

« on: October 22, 2019, 05:51:45 PM »

5304 phones are not great I have hundreds of them and replace at least a dozen a month, mostly hook switch problems but some bad key pads, mi e are covered under a maintenance contract but I get them from my VAR for 120


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5

Mitel MiVoice Business/MCD/3300 / Re: Reseller refusing warranty

« on: August 06, 2019, 03:28:14 PM »

I would say it’s on CDW.


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6

Mitel MiVoice Business/MCD/3300 / Re: Hot Desking

« on: July 25, 2019, 05:30:00 PM »

Set up main phone as IP but this set will only be able to make E911 and Ip only will not use a license.


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7

Mitel MiVoice Business/MCD/3300 / Re: Access ACD Logs on Mitel 3300

« on: July 25, 2019, 05:27:36 PM »

Yes putty I believe it’s port 1752 off the top of my head.


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8

Mitel SX200, SX2000, and older SX platforms / Re: What feature in NuPoint enables Single Digit Routing?

« on: July 12, 2019, 04:20:26 PM »

Create a call director box


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9

MiVoice Office 250/Mitel 5000 / Re: block outgoing access

« on: June 10, 2019, 09:05:46 AM »

My mistake sorry.


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10

MiVoice Office 250/Mitel 5000 / Re: block outgoing access

« on: June 08, 2019, 06:54:40 AM »

Are you familiar with ARS programming? Give the extension a COR of say 5 then go to Cor group 5 to keep it simple then apply that cor group to all of your routes. This will allow people to call internally but not access and out going trunks. Just make sure the cor number you give the extension is unique from all of the other extensions that need outbound calling access


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11

Mitel MiVoice Business/MCD/3300 / Re: ACD Routing to another ACD path/Group?

« on: May 31, 2019, 10:55:40 AM »

I have similar issues with my call center managers, change is hard for most.


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12

Mitel MiVoice Business/MCD/3300 / Re: ACD Routing to another ACD path/Group?

« on: May 29, 2019, 05:53:28 PM »

Why not have an agent group for each path assign all agents to all groups with the correct skill level for the order you want them to answer instead of overflowing all over the place? The only thing overflow allows you to do is add a timer.


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13

Mitel MiVoice Business/MCD/3300 / Re: ACD Routing to another ACD path/Group?

« on: May 25, 2019, 10:53:28 AM »

If no one is logged into a path and you aren’t using agent group over flow the path will follow the path unavailable destination. Do you use skills based routing?


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14

Mitel MiVoice Business/MCD/3300 / Re: Class Of Restriction (COR) behaviour questions

« on: April 14, 2019, 05:55:03 PM »

You give the ext a class of restriction say 5 then create a class of restriction group say 5, then assign class of restriction 5 to class off restriction group 5 then apply class of restriction group 5 to the route that the sip trunk is using you want to restrict that phone to go out and you create the same scenario. For the other ext using a different COR amd app lay the to the other sip trunk route. Then you can create a route list and add the routes and it will not allow the phones to access the trunks their cor is accounted with if you are sending across the wan that rule needs to be created across all xnet trunks IP trunks and sip trunk routes on the far end. Hope I explained that well enough. 


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15

Mitel MiVoice Business/MCD/3300 / Re: How to Block Incoming Calls Based on Caller ID - Mitel 3300

« on: April 06, 2019, 01:55:07 PM »

Are you using sip trunks or PRI? There are a few ways this can be done easily


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