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Mitel MiVoice Business/MCD/3300 / Change Calling Party Number based on area code?
« on: March 28, 2019, 06:36:34 PM »
Hello everyone,
We have a Mitel 3300 mxe 3 and I'm trying to figure out if the system could support a certain feature.
Previously in the past we had an asterix system and with this system we had the ability to dynamically change our caller ID based by the area code.
To mitigate this feature the MSP who is managing our system configured some multicall button on every ACD phone so we can choose a different Caller ID (with the DID Ranges for substitutions)
It work "ok", but we are looking to implement an automatic dialer tied to our internal application using the MiCC API and turns out (at least from my knowledge) we can't initiate the call with the MiCC API by selecting a multicall line.
When I say it work ok, it's that we have something like 8 phone number and some agent are doing mistake and we would like to prevent this.
I was wondering if someone know a features that could help doing this?
I know about OIG, but it's not an option.
Thanks in advance
We have a Mitel 3300 mxe 3 and I'm trying to figure out if the system could support a certain feature.
Previously in the past we had an asterix system and with this system we had the ability to dynamically change our caller ID based by the area code.
To mitigate this feature the MSP who is managing our system configured some multicall button on every ACD phone so we can choose a different Caller ID (with the DID Ranges for substitutions)
It work "ok", but we are looking to implement an automatic dialer tied to our internal application using the MiCC API and turns out (at least from my knowledge) we can't initiate the call with the MiCC API by selecting a multicall line.
When I say it work ok, it's that we have something like 8 phone number and some agent are doing mistake and we would like to prevent this.
I was wondering if someone know a features that could help doing this?
I know about OIG, but it's not an option.
Thanks in advance