Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Stop call pickup for hunt groups callers

« on: March 22, 2019, 06:19:06 AM »

Hello,

Thanks for the reply, they were originally set up with a multicall key so I tried to change this to a hunt group but both solutions have given me the same problem, I have also just tested by creating a multicall key with myself and my colleague but when calling this number the rest of my team are able to pickup the call.

The way we have setup multicall keys here are to take non used extensions and add this as a key to the users IP phone through the users and services configuration page, does this correctly create in the way that would work for your resolution? I am able to see the mutlicall number from 'Users and Devices -> Advanced Configuration -> MultiLine Appearance Groups'

Thanks
Alex

2

Mitel MiVoice Business/MCD/3300 / Stop call pickup for hunt groups callers

« on: March 22, 2019, 05:49:22 AM »

Hi Guys,

Mitel novice here, I have been searching this forum the last few days but can't seem to find any similar issues, unsure if this is even possible within the system.

I have two users from a team in a hunt group as they are the only ones needed to take calls to this specific number, however, as they are part of a larger pickup group of the whole team the rest of the team keeps accidentally picking up the calls from this hunt group.

I have looked in both the pickup/hunt group options and the class of service options on the hunt groups but can see no stand out way of completing this.

Any ideas?

Thanks
Alex