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Mitel MiVoice Business/MCD/3300 / Mitel Connect Client High Bad Call Rate
« on: March 20, 2019, 02:44:40 AM »
Hello Fellow Mitel Users,
We are encountering high bad call rate (delays) for users using only the Mitel Connect Client.
For users using a combination of Connect Client + Mitel IP420G hardphone the call quality is perfect.
My question is, are high bad calls something to be expected when using a softphone installed on a PC?
Reason being, the softphone is on a hosts that has high incoming and outgoing data traffic, hence the bad calls.
Whereas a hardphone does not need a host, hence the better call quality.
Thank you
We are encountering high bad call rate (delays) for users using only the Mitel Connect Client.
For users using a combination of Connect Client + Mitel IP420G hardphone the call quality is perfect.
My question is, are high bad calls something to be expected when using a softphone installed on a PC?
Reason being, the softphone is on a hosts that has high incoming and outgoing data traffic, hence the bad calls.
Whereas a hardphone does not need a host, hence the better call quality.
Thank you