Messages

1

Mitel Software Applications / Re: Is it possible to have mobile numbers inside ring groups?

« on: April 09, 2020, 05:29:34 AM »

What kind of error are you getting? When you use a MDUG you do not need EHDU license.

Hi Mark,

I have tried it again and no more error. Next question is when I add the new extension number on the MDUG should it be standard or external twin option?

It seems I may need an EHDU license if I want it to change to External twin. Thank you very much for the help

2

Mitel Software Applications / Re: Is it possible to have mobile numbers inside ring groups?

« on: April 09, 2020, 03:40:48 AM »

What kind of error are you getting? When you use a MDUG you do not need EHDU license.

Hi Mark,

I have tried it again and no more error. Next question is when I add the new extension number on the MDUG should it be standard or external twin option?

3

Mitel Software Applications / Re: Is it possible to have mobile numbers inside ring groups?

« on: April 06, 2020, 10:54:26 AM »

You add a additional extension to the user and you make it a hotdesk device and you have to tick external hotdesk. Make sure the service level is multi-device. And you put the device in the multi-device user group.

Another thing you can do is make a hunt group and put system speedcall in the group, this system speedcalls are directed to the cell phones of the users.

Hi Mark,
I tried the first option but got an error "error code" and hanged after saving. Is it because EHDU needs license? Will try the second option later.

4

Non-Mitel Chatter / Re: VPN Services

« on: April 01, 2020, 10:34:34 AM »

Can anyone recommend a good VPN service that would work well outside the US?

Thanks,

TE

Hi,

Do you have a specific location in mind? within Asia, maybe Express VPN, and the rest maybe Nord VPN.

5

Mitel MiVoice Business/MCD/3300 / Re: external conference call - Mitel 3300

« on: April 01, 2020, 03:28:04 AM »

MiCollab AWV ports are based upon number of MiCollab users. The default I think is 10. If required more can be purchased

Do we need to configure it after purchase or the vendor will configure it for us?

6

Mitel Software Applications / Re: Is it possible to have mobile numbers inside ring groups?

« on: April 01, 2020, 03:25:22 AM »

Unfortunately EHDU feature is not enabled in our company.

if yo have multi device users then u dont need ehdu to twin a mobile

How do I twin to mobile? we got some users that are multi-device user. Thank you for replying

7

Mitel MiVoice Business/MCD/3300 / Re: external conference call - Mitel 3300

« on: March 31, 2020, 09:14:50 AM »

No.  Sorry, there isn't.
You'll need to switch to an external service or add a MiCollab server.

Ralph

Thanks for the quick reply. Correct me with this, every Micollab server has max 8 callers only? How do I switch into an external switch and add a Micollab server? Need guidance as I am a noob with mitel systems.

8

Mitel MiVoice Business/MCD/3300 / Re: external conference call - Mitel 3300

« on: March 31, 2020, 07:45:12 AM »

Just to jump in on this and expand a bit for people stumbling on the thread:

You can have up to 8 people in a conference with the following options available via the System Options form:
How many CO trunks in a conference -  Max=8   Default=1
How many Parties in a Conference -      Max=8   Default  =5
Maximum Trunks of any type in a Conference - Max=  Default=4

Ralph

Hi Ralph,

Can we add more than 8 (on the Max) or this is the System limitation? Is there a way to accommodate 15 people in a conference? How to do it? Can you please share?

9

Mitel Software Applications / Re: Is it possible to have mobile numbers inside ring groups?

« on: March 31, 2020, 03:55:21 AM »

Unfortunately EHDU feature is not enabled in our company.

10

Mitel Software Applications / Is it possible to have mobile numbers inside ring groups?

« on: March 30, 2020, 11:20:49 AM »

My Manager asked me if it is possible to transfer calls from our Main line and from the Ring Group to mobile phone. I tried the call forwarding feature but it seems not to work when it the call comes from the ring groups and our main line.

Anybody have done this before and care to share it with me?

Thanks in advance.

11

Mitel Software Applications / Re: MiCollab 7.3 user password issue

« on: March 30, 2020, 10:59:00 AM »

Thank you this had solved my issues.

12

Mitel Software Applications / Re: MiCollab Client chat icon

« on: May 13, 2019, 06:16:20 AM »

We are running MiCollab client version 7.3.0.402.  Everyone in our group has chat enabled.  We noticed that after hours when everyone is gone for the day some users chat icon is Green (online)  and some are Orange (away).   Why would a user's icon be Green if they are gone for the day and their PC is locked?  Everyone in the group has the MiCollab client on their cell phone.  Most of us also have schedules setup for in the office 8:00 a.m. and Gone for the day 5:00 p.m.  Would client on the cell phone cause this or schedules?

Based on my experience, the micollab client on the cell phone will cause this especially when the user sets his mobile client to turn on when he/she locked the PC.

13

Mitel Software Applications / Re: Setup 2 extension numbers but only 1 is showing in micollab

« on: March 04, 2019, 10:02:45 AM »

A million thanks to you guys for the help, I have fix the problem because of your inputs. Here is what I have done, From the Micollab Server -->Micollab Client Service -->Accounts (select User account) -->Phone Numbers --> Select Type, Add extension number and label (make sure the publish box is tick) then click Create. Save the User Profile and then on the Micollab Client  -->Resync corporate directory.

14

Mitel Software Applications / Re: Setup 2 extension numbers but only 1 is showing in micollab

« on: March 01, 2019, 05:56:46 AM »

Hi,

normally additional phones should create over the MiCollab Server (User and Services).
If the device isn't show you could try a Sync with the MiVB over the MiCollab Client Service -> Configure MiCollab Client Service -> PBX nodes -> Sync

Hi Tom2018

Did what you told me, still the same results, the user got the 2 extension numbers but in the MCD only 1 number is registered there. 

15

Mitel Software Applications / Re: Setup 2 extension numbers but only 1 is showing in micollab

« on: March 01, 2019, 05:47:49 AM »

It could be that this isn't sharing between Micollab and MCD. You can go into Micollab service and under pbx nodes, do a sync and after refreshing to verify completion look at this user under accounts. Also has this second extension been added to the MDUG?

Hi johnp,

I did a sync on the pbx nodes and check the user account, the 2 extension is there but when I check the MDUG, the second extension is not added. Maybe is it due to the "Default Attribute Mappings" parameter settings? I will give it a try to change some parameters.