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Mitel MiVoice Business/MCD/3300 / ACD Flow

« on: February 23, 2019, 08:38:58 AM »

Hi,
I’m trying figure out how our ACD path flows in, the system was configured by someone else I’m trying reserve engineer it.

I know how the number comes and how’s it terminates to the groups, it the bit in the middle which I’m having difficulties with.

We got no ACD paths setup on our system, Im confused how it was setup. Below is what I found so far:-

***External Number***
‪12345 678901‬
 
***Direct Inward Dialling Service***
6790
 
***Telephone Directory***
Group1 8#76
      
                     |
                     |
                     |            ??
                     |
                     |
                    \/
 
***ACD Agent Skill Groups***
8678 – Agents

Any ideas where to look?

Thanks