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Mitel MiVoice Business/MCD/3300 / Re: Problem with Call group landing on VM
« on: February 21, 2019, 12:55:05 PM »
Thanks for you reply ZuluAlpha, we're actually using the integrated voicemail.
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Mitel MiVoice Business/MCD/3300 / Problem with Call group landing on VM
« on: February 21, 2019, 11:16:01 AM »
Hello everyone, I'm coming to you with a very simple question for the experts, we have a Mitel MX 3300 pbx, I've created 3 ring groups, ring group 2010 overflows to 2011 which overflows to 2012 which overflows to extension 1111 and if the call doesn't get answered should land on its own voicemail (ext1111).
Everything works fine until the last part, when the call reaches ext1111 never goes to Voicemail, instead continues ringing until caller hangs up.
However, if I call ext1111 directly, after 4 rings goes to VM as it should.
I'd really appreciate any ideas from the gurus. Thank you everyone.
BTW, I did the test by overflowing the call on ext1111 from the very first call group and the result was exactly the same, call just rings forever in ext1111, instead of ringing 4 times and go to VM.
Everything works fine until the last part, when the call reaches ext1111 never goes to Voicemail, instead continues ringing until caller hangs up.
However, if I call ext1111 directly, after 4 rings goes to VM as it should.
I'd really appreciate any ideas from the gurus. Thank you everyone.
BTW, I did the test by overflowing the call on ext1111 from the very first call group and the result was exactly the same, call just rings forever in ext1111, instead of ringing 4 times and go to VM.
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