Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 5324 restore from using Headset

« on: January 11, 2019, 03:53:16 AM »

Thanks
I thought it was going to be as simple as that, but I've tried the codes and buttons on the manual and internet and none of them work .
As a last resort would a factory restore reset it?

2

Mitel MiVoice Business/MCD/3300 / 5324 restore from using Headset

« on: January 10, 2019, 05:07:15 AM »

Firstly hello from a new member.
I’ve found this forum a useful tool in the past, but have never registered…. Until now.
As I’ve searched and searched here and on the internet to no avail. I’ve downloaded user manuals basic and admin ones.
I’ve got a user here that has a Mitel 5324 IP phone (all our phones are either 5312 or 5324 operating on a 3300 system), until recently she was using a headset(wired) and it was set-up (by ex-employee). When answering a call she would push the prime line / external call button (bottom right of the middle console), now I’ve un-plugged the headset to turn it back to a standard (handset) phone. To answer a call now you have to pick up the phone (handset) and then push the same “said” button.
I’ve looked at these “supposed” headset buttons in the manual, which don’t work…..
I’m stuck, I’ve tried all sorts ….. any help would be much appreciated.
Thanks Colin