Messages

1

MiVoice Office 250/Mitel 5000 / Re: auto forward the call with name assigned displayed but not the number

« on: January 08, 2019, 11:54:30 AM »

Hi TE,

Thanks for your respond and apologies for confusion in describing the issue, let me try to be more clear on it

Let's assume company A number is +AAAA(this is reception number where both calls are coming through) and Company B number us +BBBB

What I did is I installed a phone for company B and forwarded calls to phone A(reception).

Whenever call comes through to phone B it is getting redirected to phone A and only extension number of phone B is shown on the screen on phone A, but not the username of the phone assign to phone B

Just to make it easier for reception to distinguish to which company A or B call comes through I would like to find out if it is possible to see the username of phone B but not extension

Thanks in advance!

2

MiVoice Office 250/Mitel 5000 / auto forward the call with name assigned displayed but not the number

« on: January 08, 2019, 09:52:55 AM »

Hi All,

There is a small challenge I am hoping to get assistance with

The are several companies with different phone numbers working within the same office and sharing the same reception

What we would like to achieve is whenever the call goes through to reception it displays the name of the company which number is assigned to in Mitel controller but not the extension number

I have set up two phones and have setup the auto forwarding rule to redirect all incoming calls from 2nd unit to 1st unit in Mitel, however only 2nd units extension is displayed on 1st unit, not the name assigned to 2nd unit

Is there any setting which will allow name to appear instead of extension?

Many thanks!