Messages

1

Mitel MiVoice Business/MCD/3300 / Re: DDI Last Used???

« on: May 20, 2019, 12:07:49 PM »

Cheers mate, think I've found a way of doing what I want even if it does seem a little long winded.

The CCMWeb lets me run a report for specific DDI's and gives me loads of data, perhaps too much data! The only issue is it's a separate pdf\csv for each DDI and I have 200!

Thanks for your help, pointed me in the right direction!

2

Mitel MiVoice Business/MCD/3300 / Re: DDI Last Used???

« on: May 17, 2019, 07:42:34 AM »

Hi Dogbreath,

Thanks for your comment, I've had a look on the MiCC and SMDR Inspector. I'm not 100% sure this will do what I want. Am I right in thinking this is used for when CS agents dial out?

I'm looking for a way to run a report for when a DDI has been used by an external customer to call one of our CS agents, so incoming calls only, our agents would never use these DDI's to dial out.

Can this be done within SMDR???

Thanks for your help.

3

Mitel MiVoice Business/MCD/3300 / DDI Last Used???

« on: May 16, 2019, 07:42:35 AM »

Hi,

We have around 200 active DDI's for our customer service department for various clients. I'm trying to find out if there is a way to show when a DDI was last used.

The problem we have is that we issue a DDI and we don't get told when this is no longer needed so we can free it up for a new client.

I'm certain that a big chunk of these DDI's are no longer needed and I need to be able to provide proof of when they were last used so we can free it up and re-use.

Is there any way to do this? We have a Mitel 3300 setup with the usual Mitel client applications.

Thanks

4

Mitel MiVoice Business/MCD/3300 / Re: Global Holiday Message Setup

« on: December 20, 2018, 09:35:03 AM »

Great! This seems like a quick on/off fix.

Am I right in thinking there is an number assigned to the message on the system and this just need inputting in the  Non-Dial-In Trunks Answer Points box?

5

Mitel MiVoice Business/MCD/3300 / Re: Global Holiday Message Setup

« on: December 20, 2018, 06:55:31 AM »

Ahh ok, so I guess adding this to the trunk attributes will apply the message for the whole company?

Thanks for the reply.

6

Mitel MiVoice Business/MCD/3300 / Global Holiday Message Setup

« on: December 19, 2018, 06:57:24 AM »

Hi all,

Having had 5 years experience using an Avaya setup I've recently found myself in the unknown and working with a Mitel setup.

We have a Mitel 3300 and I'm using both MiVoice Business and YourSite Explorer.

We have a small call centre of around 20 users and have over 100 DDI's assigned to them, some have IVRs some don't.

The question I have is, is there a way of setting a global setting to apply an out of hours\holiday message to all DDI's in the call centre rather than going through them all individually. We already have a closed for the holidays message recorded and on the system, its just not assigned to anything, I was hoping I could just switch an "on" button for this to kick in 

Thanks