Messages

1

Aastra - MiVoice Office 400 and MiVoice MX-One / Mitel A470 system time drifts by an hour

« on: August 23, 2025, 05:32:44 AM »

Hi
Mitel A470 system time drifts by an hour .

the Ntp is cheked and local ntp ip of customer  is assigned to system

the IP phone also is assigned local ntp ip

the ip phone displays correct IP in standalone , but for missed call , dialled number and incoming number the time is wrog it shows the system time which is already drifted

when we set the correct time in Mitel A470 and restart then also the time drifts

please suggest how to check if Mitel A470 and local ntp is in sync

2

Mitel MiVoice Business/MCD/3300 / How to check in realtime IP phones status in MIVB 10.x

« on: March 17, 2025, 09:14:21 AM »

Hi
how to check in realtime status of IP phones in MIVB 10.x

i have tried IP phone Analyser but it does not update the status of the phon once it disconnects

Regards

3

Mitel MiVoice Business/MCD/3300 / Re: How to Block Incoming Calls Based on Caller ID - Mitel 3300

« on: March 17, 2025, 08:56:53 AM »

Hi
please re attach the document for version below v9

4

Mitel MiVoice Business/MCD/3300 / MIVB on EX controller - failed to lock bni due to probable time out will try

« on: September 18, 2024, 01:31:30 PM »

Hi

we are Installing first time MIVB image version 9.4 sp 1 on EX controller using The deployment tool version is 1.1.27.0

we got error ( refer image attachment )

please suggest on this to proceed

5

Aastra - MiVoice Office 400 and MiVoice MX-One / Data backup failed in Lim 1 ( Mxone 6.xx)

« on: March 12, 2024, 08:24:50 AM »

Hi
when i execute data_backup command , i get error Failed in Lim 1

Regards
Ab
9004687522

6

Mitel MiVoice Business/MCD/3300 / Re: MiVB upgrade from Ax ver 6.0 GA to ver 10.0

« on: December 12, 2023, 04:53:46 AM »

Hi
we upgraded system from v 6.0 to ver 8.0 then to ver 9.4

finally we upgraded ver 9.4 to ver 10 .

the upgrade is successful .

we have 2 system in cluster . in one of the cluster system we are facing issue the 24 ONSP card not detecting .

earlier it detected when we upgraded the system , but now it is not detecting .

Regards

7

Mitel MiVoice Business/MCD/3300 / AX controller upgraded to ver 10.00 , 24 ONSP card not showing in modules

« on: December 12, 2023, 04:47:29 AM »

Hi
we upgraded the AX controller to version 10.0 , initially the 24 ONSP card detected , now we cant see any 24 ONSP card in the module

Regards

8

Mitel MiVoice Business/MCD/3300 / MiVB upgrade from Ax ver 6.0 GA to ver 10.0

« on: December 06, 2023, 11:22:34 AM »

Hi
we have received new AX controller card and new Flash 16 gb with preloaded ver 9.4 .
we removed the existing controller and flash and replaced with new set
we get error " cannot boot " on console login

Please sugget

Warm Regards
Abu Shaikh
+919004687522

9

Mitel MiVoice Business/MCD/3300 / MIVB - 69xx ip phone getting error while downloading contact from AD

« on: July 25, 2023, 11:50:10 PM »

Hi
Customer is using MiVB  with MiCollab.

We have configured LDAP Client configuration on MiVB for external directory .

We are getting message in maintenance log "LDAP Client Successfully connected to ldap://10.x.1x.xx:389"

But we are unable to search external contacts on Mitel 69xx phone.

69xx Phone display -> Directory import failed. Attached snap shot.

Kindly suggest.

10

Aastra - MiVoice Office 400 and MiVoice MX-One / intermittent call on SIP trunk - Mxone to Mxone

« on: May 15, 2023, 08:44:34 AM »

Hi
this symptom is intermittent
Mxone A and MXone B are connected on pvt sip trunk

intermittently Mxone A Sip user gets line busy anonymous on display and call trace on the user shows " State is : BSYMES ( Busy Message ) No Scp connected .

Regards
9004687522

11

Mitel Software Applications / Re: no audio on micollab teleworker softclient - MIVB , MBG

« on: April 17, 2023, 08:39:11 AM »

Hi we have installed MGB in custom mode with port forwarding on WAN ip to MiCollab IP
TNA test gives audio rtp port ok.
Firewall has done the routing from Wan ip to MiCollab ip and vice versa

Regards

12

Mitel Software Applications / no audio on micollab teleworker softclient - MIVB , MBG

« on: April 14, 2023, 07:08:22 AM »

Hi
we have installed MIVB , Micollab , MBG . the Micollab client is working fine on internal customer network

but there is no audio both ways when connected from public network ( teleworker )

in pcap trace we dont get rtp packets

13

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: 480 temporarily unavailable on Mitel sip phone ( in wireshark trace )

« on: January 05, 2023, 07:20:41 AM »

Hi
we have configured Vlan but same result . this symptom is not static .
we are debugging this issue jointly with customer network team , we will keep updated

Regards

14

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: 480 temporarily unavailable on Mitel sip phone - few sip phone show marooned

« on: December 28, 2022, 08:01:25 AM »

Hi
addon info on this issue

the phone detach status show marooned in this state , if we make an incoming call to such affected sip phone users the incoming call is successfull . now we can make outgoing calls from this phones . if these phones are kept idle for a very long time then it gives similar symptom and detach status shows marroned

anything can be done from network side 

15

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: 480 temporarily unavailable on Mitel sip phone ( in wireshark trace )

« on: December 28, 2022, 04:16:49 AM »

Hi
the extension status is registered in Mxone and phone UI

only when we make a call the display says "call failed" .