Messages

1

MiVoice Office 250/Mitel 5000 / MItel 5000 voicemail not working

« on: January 17, 2019, 11:54:58 AM »

For the oddest reason the Voice Mail Unit stopped working and the service has stopped. I'm trying to reset the voicemail Unit via CLI and cant seem to find the command to reset via CLI if possible. I have posted the error message i get when trying to access DB programming, hopeful i dont have to rebuild everything.

2

MiVoice Office 250/Mitel 5000 / Re: Trying to forward a call from auto attendant to external #

« on: December 05, 2018, 06:07:36 PM »

I changed the following timeouts and its still routing to the hunt group.

3

MiVoice Office 250/Mitel 5000 / Re: Trying to forward a call from auto attendant to external #

« on: December 05, 2018, 03:45:24 PM »

I get what you saying, but i cant seem to find where to change that. If you look at the attached pics, i have CRA1 as CRA. then APP2527 is the application and them I'm assuming M-F is where is routing to. And then when clicking on M-F it will route to another APPlication and that digit translation doesnt match anything.

Meaning you call main line press 1 service <---- i need that option to ring to the phantom extension
                                          press 2 parts
                                          press 3 sales
                                          press 0 operator

But i cant see where its doing it at, or should i just just timeout fiel 1 in digit translation as you said?

4

MiVoice Office 250/Mitel 5000 / Trying to forward a call from auto attendant to external #

« on: December 05, 2018, 02:57:35 PM »

I'm trying to forward a call that when someone calls in and press one for service it will transfer to external number.

I have created a phantom extension and created the forwarding...

But i'm currently having a hard time finding where to add the phantom extension. They are currently setup for Application, where call comes from PSTN and hits CRA and then hits an Application. I dont see any application that has digit translation that matches inbound greeting. Can someone please shed some light on where i might be overlooking this?