Messages

1

Mitel MiVoice Business/MCD/3300 / Re: acd path MOH

« on: March 09, 2020, 10:11:58 AM »

you're welcome 

2

Mitel MiVoice Business/MCD/3300 / Re: acd path MOH

« on: March 05, 2020, 01:51:53 AM »

then record the ringtone and play in loop. 

3

Mitel MiVoice Business/MCD/3300 / Re: Programming Softkeys on 6940 in MVB

« on: March 04, 2020, 08:28:50 AM »

Hi,
yes of cause you can programm the buttons as usually over the MiVB User and Devices
Select the phone and prgramm the keys

regards,
Tom

4

Mitel MiVoice Business/MCD/3300 / Re: acd path MOH

« on: March 04, 2020, 08:25:32 AM »

just replace the existing wave file with an empty wave file (record 1 minute silence)

regards,
Tom

5

Mitel MiVoice Business/MCD/3300 / Re: Troubleshooting Softphone Mobile App

« on: December 13, 2019, 02:07:14 AM »

Hi googz,

there are multiple ways to do analysing your mobile devices.
In the MiVoice Border Gateway exists a section Troubleshooting / Diagnostics. There you can start record pcap traces and look into them to find out what's going wrong.
An other option is to send diagnostics log from the mobile device himself, the logs are stored at the MiCollab server where youcan download them

regards,
Tom

6

Mitel MiVoice Business/MCD/3300 / Re: Display Wake-up Call information into a Hyper Terminal

« on: July 08, 2019, 03:46:13 AM »

Hi Amal,

unfortunately not, but you can parse the output into a file and filter there.
If your're using a linux terminal it might would be much easier 

regards,

7

Mitel Software Applications / Re: ACD Login Agent name not syncing with Prarie Fyre report

« on: July 05, 2019, 02:41:17 AM »

Hi,

the sync runs over every midnight, but yo can manually trigger it over the Your Site Explorer. (Enterprise->Telephone system->Operations->Run)

regards,
Tom

8

Mitel MiVoice Business/MCD/3300 / Re: Display Wake-up Call information into a Hyper Terminal

« on: June 24, 2019, 06:00:42 AM »

Hi Amal,

you can do this over telnet port 1754
From local help file:
"You can direct hotel logs to LPR1 telnet (port 1754). To do this, configure Port Logical Name as Hotel Motel Logs Port and Port Physical Name as LPR1 in the Application Logical Ports form."

regards,
Tom

9

Mitel MiVoice Business/MCD/3300 / Re: There is a mismatch between the Trunks

« on: June 24, 2019, 04:22:13 AM »

Hi Scott,

is this your primary mcd or a resilient?

regards,
Tom

10

Mitel MiVoice Business/MCD/3300 / Re: Reporting

« on: May 21, 2019, 08:29:19 AM »

Hi,
take a look at the SMDR Output. You can open a port to the mcd and record the data live or you can export the data over the scheduler

regards,
Tom

11

Mitel Software Applications / Re: Micollab 7.3 cleint on Server 2019, should it work?

« on: May 15, 2019, 09:08:20 AM »

Maybe start a tcpdump and look what ports requested. I mean port 36008 is one of them
are the new Servers in the same subnet like the old ones?

12

Mitel Software Applications / Re: MICC : list of calls for a day

« on: May 14, 2019, 08:50:54 AM »

Hi Ronan,

try "Queue (Group) Internal/External Call Counts by Period"

regards,
Tom

13

Mitel MiVoice Business/MCD/3300 / Re: Ringing Group

« on: April 30, 2019, 09:34:44 AM »

Hi,

a ring group is never busy :-)
but you can switch to an announcement or similar

14

Mitel MiVoice Business/MCD/3300 / Re: Mitel UC360 Not Register

« on: April 29, 2019, 07:59:44 AM »

Hi Misbah,

please send some informations about your used software versions.

I might to remember, that there was a fact about the uc360 and tls 1.0

regards,
Tom

15

Mitel Software Applications / Re: How to display Ring Group name in Micollab 8.x screenpop

« on: April 18, 2019, 03:21:07 AM »

Hi moona,

I have a running DCR for this at Mitel. The status at this moment is:  consideration 
But don't know if this feature really is really coming or when

regards,
Tom