Messages

1

SIP On Mitel / Re: xlite software not receiveing calls

« on: November 26, 2018, 03:24:50 PM »

Log Name:    Application
Event ID:    2806
Server:    Headquarters
Source:    ShoreWare
Task Category:    IP Phone Display Server
Severity:    Warning
Description:    The following warning condition was encountered in the ShoreTel IP Phone Display Service: A call remained in the Unknown state for more than 30 seconds. This usually indicates a failure in a switch, a SIP device, or the Telephony Management Service. CCOID: 0x200001e6 Call GUID: 00100000-62e5-5bb4-8833-00104919432c. The TMSNCC and IPDS logs contain more information.

I ee this error in my event log when I call the softphone and let it go to vm

any ideas

2

SIP On Mitel / Re: xlite software not receiveing calls

« on: November 26, 2018, 11:51:49 AM »

after looking at the logs of the pcap I see this over and over
INVITE sip:1767
1767 being the extension of the softphone, it never seems to get passed this to make the call

3

SIP On Mitel / Re: xlite software not receiveing calls

« on: November 26, 2018, 09:00:40 AM »

nope,  I have a core with a bunch of vlans, no filtering or blocking form vlans 1 or 2 it works from vlan 3,4,5,6,7,8,9 I can call out but not call into the xlite.  weird
the phone system would be on vlan 2 in the above senario

4

SIP On Mitel / xlite software not receiveing calls

« on: November 26, 2018, 08:30:30 AM »

I have the xlite software installed on my pc, Itregisters and shows up as in service in the hq, I can call outside the network and extensions within the network but I cannot call the xlite extension I get dead air then the prompt to leave a vm.  So I know i'm hitting the phone system it just doesn't transfer to the xlite software.  this install is an upgrade from the old shoretel system so I did some more digging and found that I can receive a call from the hq when my laptop is on the 2 networks that were setup back when it was shoretel, any new network works fine except I can't receive a call.

any thoughts as I have tried everything I know but I am very new to this phone stuff