Messages

1

Mitel Software Applications / Re: Thrown in to telephony.....a brave new world

« on: November 13, 2018, 10:15:14 AM »

I assume that you are editing your current status. If so when you change this it doesn't actually send a signal to change your status on the PBX. You must change your status to a different one and then back.

If this doesn't work it is possible that there is a problem with your system settings and as you don't have access I would put a ticket in to your provider to have it set up correctly.

2

Mitel Software Applications / Re: Screen Pop link doesn't open with Google Chrome

« on: November 13, 2018, 10:12:09 AM »

Most likely you need to set Chrome as your default browser and then disable popup blocker.

3

Mitel Software Applications / Re: Screen Pops

« on: November 13, 2018, 10:06:13 AM »

If using MiCC 9+you can use the web ignite for screen pops. There is instructions in the multimedia guide on setting it up. Most web based CRM's just use a variable at the end of a link to search via some information such as ANI. example: https://www.yellowpages.com/search?search_terms=<<ANI>>&geo_location_terms=Winnipeg%2C+MB

4

Mitel Software Applications / Re: Contact Center Client error

« on: November 13, 2018, 10:00:03 AM »

Check that .Net is up to date, installed as a local admin, customer is not changing their text size in display.
If it is Windows 7 I also remember seeing something about a certain theme had to be installed.

There is a certain release of 8 that had display issues so maybe updating to the latest release if you are not already there.

5

Mitel Software Applications / AWV join page

« on: November 13, 2018, 09:55:04 AM »

Okay so we have a major customer and a few others who are about to look at a different audio web service because of the confusing nature with the whole Join, Join as leader, use desktop client thing and AWV.
I opened a ticket with these new tier 1 guys at Mitel and as has been with the last few attempts a complete waste of time.

I would like to know where the default html or js code for loading this page is so that we can either add better text or just remove the normal Join button all together.

I think that I am in the right area with /usr/awc/www/cgi-bin/conference as the file that accepts variables to launch the page. Unfortunately my coding "expertise" kinds ends here.

Any help would be appreciated.

Thanks