Messages

1

MiVoice Office 250/Mitel 5000 / Call Forwarding default

« on: October 30, 2018, 09:17:52 AM »

Configured call forwarding for a user to ring their cell phone if busy / no answer.

Can you adjust the timing that it takes to forward the call to the cell phone? Configured the settings under the individual user extension through the web portal. 

Is there a setting in the DB programming?

Thanks!

2

MiVoice Office 250/Mitel 5000 / Re: Call Forwarding to External Number

« on: October 29, 2018, 04:38:15 PM »

I changed the settings to the following

Step (1) - ring duration - ( 16 ) - destination 1 (desk)
Step (2) - ring duration - ( N/A ) - destination 1 (mobile)

It seems to be working the way i want but i have to select # to receive the call. Any way to get around that?

3

MiVoice Office 250/Mitel 5000 / Re: Call Forwarding to External Number

« on: October 29, 2018, 04:20:35 PM »

Ok i am setting the Dynamic Extension as the following

Step (1) - ring duration - ( 8 ) - destination 1 (desk)
Step (2) - ring duration - ( 8 ) - destination 1 (mobile)
Step (3) - ring duration - N/A - destination 1 (voice mail)

Now it goes to internal voicemail.

4

MiVoice Office 250/Mitel 5000 / Call Forwarding to External Number

« on: October 29, 2018, 03:16:32 PM »

I am trying to configure an extension to forward to a cell phone after 4 rings but i am not able to get it to work. I am only able to get it to forward immediately.

Thanks!

5

MiVoice Office 250/Mitel 5000 / Re: Unable to start session. The required version of DB Programming is not installed

« on: October 26, 2018, 11:41:24 AM »

Thanks for the reply and sorry for the noob question. Does the DB software need to match the HC Controller or the call processing version?

6

MiVoice Office 250/Mitel 5000 / Unable to start session. The required version of DB Programming is not installed

« on: October 26, 2018, 10:03:44 AM »

Hello!

I just inherited 2 Mitel 5000 system's and I am trying to get connected to the DB programming software. I am able to load the software properly and get connected to the systems but I am not able to launch DB programming. I get the following error:

"Unable to start the session. The required version of DB Programming is not installed"

I have reinstalled and uninstalled the software. Right clicked as admin, etc.

I am using the following software version:

System Administration & Diagnostics - 6.3.52.0
DB Programming Software - 6.3.7.52

System #1

HX Controller (v6.0 SP2)
Call Processing version 6.0.11.95

System #2

HX Controller (v6.0 SP1 PR1)
Call Processing version 6.0.10.77


Any thoughts??


Thanks,