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« on: August 13, 2018, 03:55:35 PM »
Hi!
I have had this UC360 (A/V Model 50006474, Mitel SW Version: 2.1.7.1) since January.
I have exhausted my resources in trying to get this thing registered to our Mitel 5000 Controller (Release: 2.6.22.19-4.03.0-mitel_acp5000. 6.2 SP2, CP Version 6.2.6.80).
Before I dig into what I have found so far: There is another post on here where someone shared the UC360 admin guide. The configurations section in the admin guide specifies the need for a UC360 (Audio Only 50006580). My licensed Mitel vendor has told me these (A/V UC360) are supposed to work on our controller and he himself attempted to register it (although I believe it was a half-hearted attempt).
I have created the SIP Phone and SIP Phone Group as instructed (in the guide as well as many other places). But, despite that, my UC360 will display "VCS Service Binding" and then, a few moments later, will display "Internal Error".
Wireshark logs show that the controller is attempting to reach the UC360 back on some port (looks like the packets are addressed to UDP 17?) and reports that the port on the UC360 is unreachable. I've been mirroring the traffic between the 5000 and the UC360 and, after some TCP resets, it just says repeats the same "port unreachable" errors.
I have tried every variation of configuration in the 5000 over the past few months. All of them have included the 5060 SIP port (as well as on the UC360 itself). The closest I ever got to seeing progress (which was before my vendor stepped in) was having the controller throw a registration error alarm (although I suspect it was because I had decreased the registration timeout on the UC360 to something particularly low).
This is the only SIP phone we have (the other 100+ are 5320/5330's) so we haven't had any setup experiences with these in the past. We have purchased and applied the appropriate F class license to the controller.
The controller SIP group settings are all default with the exception of the registration IP address (set to our controller. I've tried it as all sorts of addresses up until now) and max number of calls is set to 4. The SIP Device for the UC360 has the username 1200, Display name as 1200, and I did change the password but have ensured its the same between the controller and the UC360.
The 5000 does exist on a separate VLAN but I have ensured that traffic is able to communicated between it and the other VLAN's as neccesary.
I have attached the logs from the UC360 as well as a truncated wireshark capture display the port unreachable errors.
Any assistance would be greatly appreciated!