Messages

1

MiVoice Office 250/Mitel 5000 / Re: Can 2 8528 handsets be assigned the same extension?

« on: March 14, 2019, 04:22:20 PM »

Thanks, TE!

Great to know that 2 handsets with the same extension is not possible, so I didn't miss that.

The Dynamic Extension path is not available on this system. The Hunt Group route is interesting. I thought of that, but I didn't know the details you've alerted me to.

I'll speak with the customer to see what will work for them. Perhaps just a simple DSS button will work for them, too.

Giacomo

2

MiVoice Office 250/Mitel 5000 / Can 2 8528 handsets be assigned the same extension?

« on: March 14, 2019, 03:04:33 PM »

The system is a Mitel 5000 running version 5.

The user wants these 2 handsets to be in different rooms, but to work identically with the same extension number. I know I could set up a second handset with a new extension but just put a DSS for the original extension on the handset keys.

I am a novice at this, so I ask for your indulgence ahead of time!

Thanks!

3

MiVoice Office 250/Mitel 5000 / Re: Installing LSM-4 into Mitel 5000 HX

« on: August 13, 2018, 04:30:59 PM »

LOL. The purchasing agent never asked me what card to buy, and the person installing it did not show me what module he installed.

Turned out, it was the SLM-4 module! Once I had them order the correct card, I programmed Bay 2 ahead of time for the LSM-4, and when the installer plugged in the card, the Online light lit up and the card worked immediately.

4

MiVoice Office 250/Mitel 5000 / Re: CO Line order used for outbound in 5000 HX v.5

« on: August 08, 2018, 05:05:52 PM »

I found the answer finally in the manual:

Linear trunk group: Requests for an outgoing trunk are always processed beginning with the highest numbered trunk circuit on the list and move through the list until an available trunk is found.

5

MiVoice Office 250/Mitel 5000 / CO Line order used for outbound in 5000 HX v.5

« on: August 08, 2018, 03:01:39 PM »

I can't seem to find an answer either in the programming guide or in the forum.

What is the order of the Loop Start CO lines used for outbound calls and can it be changed? We are also adding an LSM-4 module and I'd like to know and maybe change the order that the 500 chooses CO lines for outbound calls.

For instance, I'd like to have the outbound order be the reverse of the carrier's hunt group order.

6

MiVoice Office 250/Mitel 5000 / Re: Off hook not answering inbound call

« on: August 08, 2018, 12:52:12 PM »

Wow. I had the user press the infinity button (special), type 360. I hang up, call her back and the auto answer works!

Holy cow. How did that default get unset?

Thanks a whole bunch.

7

MiVoice Office 250/Mitel 5000 / Re: Off hook not answering inbound call

« on: August 08, 2018, 12:42:58 PM »

Sorry... you can tell I'm new to Mitel, but I inherited this.

The user on her phone has to type in 360, and doesn't have to lift the receiver when she types it, is that correct?

8

MiVoice Office 250/Mitel 5000 / Re: Installing LSM-4 into Mitel 5000 HX

« on: August 08, 2018, 12:35:20 PM »

Thanks. Sounds like a bad card then. We're re-ordering as we type.

Thanks a lot. After we get the replacement card I'll post the result.

9

MiVoice Office 250/Mitel 5000 / Re: Off hook not answering inbound call

« on: August 08, 2018, 12:33:33 PM »

Her phone has the same standard keymap group 2 and alternate default keymap group as the phone that works!

10

MiVoice Office 250/Mitel 5000 / Off hook not answering inbound call

« on: August 08, 2018, 12:08:43 PM »

No programming has been changed but today the receptionist's 8528 digital phone attached to a 5000 HX does not pick up an inbound call when she lifts the phone's receiver. She has to press the Call 1 button.

We swapped another 8528 phone to her desk and that phone picks up inbound calls on off hook just fine.

Anyone seen this or have a suggestion?

11

MiVoice Office 250/Mitel 5000 / Re: Installing LSM-4 into Mitel 5000 HX

« on: August 08, 2018, 11:57:28 AM »

Thanks. Did all that, but the Online light is not lit. We're thinking it's a bad card...

12

MiVoice Office 250/Mitel 5000 / Installing LSM-4 into Mitel 5000 HX

« on: August 08, 2018, 11:17:08 AM »

I am trying to install an LSM-4 module into a Mitel 5000 HX running v.5 to get more usable CO lines.

We plugged the module into Bay 2 and locked it in, but the Online light does not light and the System Admin & Diagnostic says it is offline. Does the unlit Online light indicate a bad module? Or does it have to be programmed for the light to go green?