Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Direct Inward Dialing Service - Changing the DN

« on: July 26, 2018, 01:10:17 PM »

Check system speed dial... probably where you will find it.

Thanks, acejavelin. that did it.
It was configured as a 7 digit instead of 10, which is maybe why i over looked it at first.
Well, technically it was: "System Speed Calls" which makes even less sense, but I found it and it worked.

I had checked every menu item marked as 'routing,' but none of them seemed to be configured, or if they were it was a block of DNs.

Thanks everybody who put in a possible answer, you made this thing slightly less frustrating today.

2

Mitel MiVoice Business/MCD/3300 / Direct Inward Dialing Service - Changing the DN

« on: July 25, 2018, 01:29:15 PM »

DID Routing is really frustrating on this thing.
LONG STORY: For some reason the previous tech who worked on this thing pointed a DID to another office (maybe the guy didn't want to answer his own calls anymore?). They now want that DID pointed back to the original office. First I tried changing teh DN to the receptionist extension. That did not work. Changed it to a Ring Gorup, still did not work. Now I'm pointing to the original (probably) Mailbox as a Call Director (IVR) in NuPoint. BUT the calls keep ringin to the IVR in the other office. I can't seem to find where the setting is to have the DID ring to the correct office.

SHORT STORY: Need to point my DID to the correct extension/IVR, but it keeps ringing the old extension/IVR. Where else should I look for where this DID is routing to?

I've made the change under: Mitel 3300 MiVoice Business. In the System Administration Tool -> Call Routing -> Call Handling -> Direct Inward Dialing Service.
Looked in Call ReRouting, Users and Services, Telephone Directory (all of them), and every other suggestion that Google kicked back to me. I don't see individual DIDs listed under SIP trunks, and I have a limited understanding of how inbound rules work on this system. Theres just so much overlap and convoluted redundancy, that I'm luck to have been able to figure out a simple IVR on this thing.

So, where am I NOT looking for the did route? Please help!