Messages

1

Mitel Software Applications / Re: MiCollab softphone - call failed

« on: January 27, 2020, 10:12:55 AM »

I have discovered what the problem was, PRG didn't have the softphone included - once added I could make calls.

Instead of deleting this post I have decided to leave it here, as its taken me a couple of days to resolve.

2

Mitel Software Applications / MiCollab softphone - call failed

« on: January 27, 2020, 08:32:38 AM »

Hi All,

I have MiCollab working on MiVoice Business Express 8.1.2.8

We have deployed approx. 30 users and they all connect as expected, either using their Mobile, tablet or pc/laptops.

Most users work and they can make and receive both internal and external calls.

However I have 3 users unable to make outgoing Internal/external calls, but can receive calls.

When they try to make a call they receive we receive the below error...…

Call Failed

Sorry, an error occurred during the call. you may want to send a diagnostic report (Menu: settings/general).

Any help would be great.

Andy