Messages

1

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 16, 2025, 02:42:54 PM »

OK. Thanks.  I was trying to send it to a different mailbox that is basically a phantom extension.  Can I have a mailbox with the same number as the path number? I thought I tried it and it didn't work.  I guess I was not aware that a path can have a voicemail box.

2

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 15, 2025, 01:08:08 PM »

10.0.2.10 is the current software.

It seems to me that the issue is when Path 1 is unavailable and reverts over to path 2.  Path 2 will not transfer the call to the correct extension mailbox when path 1 does not answer.  If I change the DID number so that path 2 answers immediately, then pressing 1 goes to the correct destination.  It has something to do with the handoff from path 1 to path 2.

3

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 15, 2025, 10:46:03 AM »

I set up ext. 1551 with VM ports I created a new vm HG as 6105 and added 1551 to the HG.  I made 6105 the Interflow Point Directory for Press 1.  when path 1 (1111) is unavailable the Unavailable Answer Point Directory Number is 1112 (Path 2). What I see in the display of 1551 is No Ans from 1111.

4

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 14, 2025, 09:40:18 PM »

There is no overflow path programmed. Might that be the problem? What I find bizarre is that when I call in to the number that is answered by the main AA, I can dial path 1 and with no agents logged in it goes to path 2 where I can dial 1 and reach the correct mailbox. However, when coming in directly to the ACD phone number I do not end up in the correct mbox, just to the main AA.

5

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 14, 2025, 12:15:25 PM »

Thank you for the information, however this still did not work.  When agents are logged in but do not answer, the call goes to RAD 1 which plays a greeting.  After 1 minute a second RAD plays with a different message.  After another minute, RAD 3 plays which does present the option to press 1 to go to voicemail.  That works just fine.  When agents are logged out, or the path is unavailable, calls are sent to the second path which plays a fourth RAD Greeting announcing that no agents are available and to press 1 to leave a message.  It is at this point that pressing 1 goes to the Main AA.  The company answers as 3 different business. The main business answers with the Main AA.  It's not a problem I guess to have it go to the Main AA.  It is easy enough for them to forward any messages.  I just wish it would work the way I want it to.

Incidentally, with interflow enabled and the timer set this causes the call to go directly to the mailbox before completing the RAD greetings.  The path unavailable answer point number plays the main AA greeting regardless of the extension number programmed.  It works with the 2nd path number programmed, but does not forward to the appropriate mailbox. 
The system equipment is being installed on Friday so I will probably just be content to let the messages go to the Main AA.

6

Mitel MiVoice Business/MCD/3300 / ACD Call Path

« on: May 13, 2025, 03:09:22 PM »

I will do my best to explain this as simply as I can.  I am working on setting up ACD on a MiVB SVI with Embedded VM.  I have everything working correctly as the customer wants except for one thing.  On their current phone system when all agents are unavailable, calls go to a department mailbox.  I have it set up so that when the  main path (call it 1111) is in DND, Calls go to a secondary path called 1112.  1112 is programmed with a RAD greeting that sends digit 1 to the department mailbox. When I call 1112 internally, calls go directly to the RAD message which gives the option to press 1 to leave a message.  Pressing 1 goes to the appropriate mailbox and will receive messages.  However, when I call from outside (using a temporary SIP trunk) The correct RAD greeting  plays, but when I press 1 it plays the main AA greeting which should not play on either ACD path.  It seems like something is screwy between internal calls and external calls.  I have been going over the programming for hours and I can't figure this out.  It is probably something simple like a dumb radio button, but I don't know where to look.  I would greatly appreciate any assistance.  Thank you.

7

Mitel MiVoice Business/MCD/3300 / Re: MiVb Embedded VM Call Flows

« on: May 08, 2025, 03:23:57 PM »

That does work, but I have to press the * key once the message plays.  I think that's doable.  Thank you for the response.

8

Mitel MiVoice Business/MCD/3300 / MiVb Embedded VM Call Flows

« on: May 08, 2025, 02:05:14 PM »

I have a customer with a MiVB using the embedded VM with Call Flows to answer the calls.  They still have people who like to check voicemail messages remotely.  Is there a way in the call flow, to program a digit like the star key to allow the customer access to check their messages?

9

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Room Dial Out on Mitel 470

« on: October 28, 2024, 10:20:58 AM »

It turns out that there was corruption in the database.  I restored an old backup and the issue resolved.

10

Aastra - MiVoice Office 400 and MiVoice MX-One / Room Dial Out on Mitel 470

« on: October 15, 2024, 10:45:58 AM »

I have a customer with a Mitel 470.  This is a small motel/hotel with 2 IP phones and about 30 room phones.  For some reason the room phones do not have the ability to dial out.  They should be able to dial 9, then the 10 digit phone number.  9 and the number works from the IP phones, but not the analog room phones.  All the phones are programmed to use the same route to dial out (Analog POTS lines), and the permission set digit barring tables are all set to All Free.  I just can't figure out why the IP phones can dial out and the room phones can't.  Any help would be greatly appreciated.

11

MiVoice Office 250/Mitel 5000 / Re: DB Programming error HRESULT=0x80040154

« on: June 19, 2024, 11:54:18 AM »

I am having the same issue as well. I just had to re-image my laptop and now I can't access SAD & DB Programmer.  The 1.1.1 version of OpenSSL was End of Life 8 months ago.  Unfortunately I still have customers on the 250 platform and I need to be able to access their systems.  Any thoughts would be greatly appreciated.

12

Mitel MiVoice Business/MCD/3300 / Re: SMB Embedded Nupoint Auto Attendants

« on: February 16, 2024, 09:21:53 AM »

Yes, the church and school each have their own phone number.

13

Mitel MiVoice Business/MCD/3300 / SMB Embedded Nupoint Auto Attendants

« on: February 15, 2024, 06:58:38 PM »

I will preface my question by stating that I have over 25 years of experience in telecommunications. I have installed and been certified in Nortel, Iwatsu, ShoreTel, Samsung, Avaya, the Mitel 250, 470, and most recently the MiVoice Business.  I currently have a MiVoice Business SMB with Embedded NuPoint VM on the test bench being prepped for installation next week. 
The customer is a church and school.  We are installing SIP trunks and porting their current numbers to the SIP trunks.  Currently the church and the school each have their own answering machine for messages.  They would like to have separate Auto Attendants for each. I am struggling how to find a way to do this on the SMB.  The voicemail ports seem to automatically be tied to the voicemail hunt group and it does not appear that there is an easy way to split that up.  The system is currently configured with 4 voicemail ports. I tried experimenting with a phantom extension but have not been successful.  I built a call flow for testing and that works fine for the school side but I am not sure how to have a separate call flow for the church. 
Any suggestions or help would be greatly appreciated.

14

Mitel MiVoice Business/MCD/3300 / Re: SMBC Server Manager

« on: July 11, 2023, 02:56:05 PM »

Yes, my laptop has the same IP address that is in the range of the controller, and my subnet and DFGW are the same.

15

Mitel MiVoice Business/MCD/3300 / SMBC Server Manager

« on: July 11, 2023, 02:14:23 PM »

I am setting up our first SMBC and following the instructions per the manual.  When I get to the point to login to server manager I get a Forbidden message that states that I do not have permission to access server-manager on this server.  Has anyone else encountered this?