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Messages - Ralfo85

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1
Mitel Software Applications / Re: User missing name in MiCollab
« on: January 02, 2019, 07:24:05 AM »
Had the same issue about a month ago. Our supplier didn't knew the answer.
I ended up deleting the account and made a new one. Because it was just 1 standard user, this was the quickest solution.

2
Mitel Software Applications / Re: Maximum number BLF used
« on: August 30, 2018, 09:29:04 AM »
Thnx Sarond, that was the information I needed.
439 is the default value that's allocated to the Busy Lamp Groups.
However our supplier doesn't like to change these values.
I will ask them what the consequences can be.

Thnx again!

3
Mitel Software Applications / Re: Maximum number BLF used
« on: August 30, 2018, 05:10:45 AM »
No I can't. I get an error saying: 'There is no more room for new records'.

4
Mitel Software Applications / Maximum number BLF used
« on: August 30, 2018, 04:10:00 AM »
Hi all,
Our reception uses the MiVoice Business Console with the BLF lists. Our reception is an overflow point for a lot of departments, so they want to see the presence of nearly everyone of the company. Therefore we've added a DSS/Busy Lamp key to every person so that their presence is visible.

Right now we have 438 BLF keys active and the maximum is 439.
I've contacted our supplier if it's possible to have more keys.
He said that, according to Mitel standards, 439 is the maximum.
I searched a lot on the internet but I couldn't find these standards.

Is it possible to upgrade this number? Does someone know why 439 is a maximum?

5
Thanks for replying. We currently have an issue with importing Outlook contacts to MiCollab.
Perhaps these incidents are linked. I have contacted our supplier about this.

I had already checked the extension length in the ARS and that does not seem to be the problem.
I'll just wait until our suppliers replies about the importing incident.

6
2*242 is my phone number which corresponds with my mobile. This is the number I use when calling.
To clarify, we only have this issue when calling external numbers like our customers and when we have created an Outlook Contact for them.

7
Mitel Software Applications / MiCollab Invalid Number for a Contact
« on: July 05, 2018, 04:40:40 AM »
Hi all, first post here.

We are using the MiCollab client in our organisation. We have employees who are using the Client within Citrix. I however have the Client installed on my laptop.
We advice the employees to import their contact from Outlook to MiCollab. I have received a call that suddenly an employee cannot call some of his contacts anymore.
He hasn't changed numbers or anything else. I tried to reproduce the error and I found something I can't explain.

I made 2 contacts directly in the Client (it made no different when I created the contacts in Outlook). Both have the exact same number. I can call the first one without  any problem. When I call the other one, MiCollab says it's an invalid number and therefore cannot make the call. I have attached a screenshot of the error. It's in Dutch but I imagine it's something like: Failed. (Invalid number) / MiCollab Client could not reach xxx (phone number). The message is the same at the employee within Citrix.

Does anyone know why we receive this error and how to fix it?

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