1
Mitel Software Applications / Re: Agent / ring group member question
« on: May 17, 2024, 09:42:39 AM »
I know that I could maybe use life cycle reports for finding out what agent took the call. But I'm often looking in device logs and I was hoping that I could find it in the device log (that would be a time saver) or in one of the other logs.
The next member or index, I really need for an issue for a customer. They are complaining about calls getting offered to the same agent to often.
Regards
Jo
The next member or index, I really need for an issue for a customer. They are complaining about calls getting offered to the same agent to often.
Regards
Jo