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Mitel SX200, SX2000, and older SX platforms / Call forwards to Voicemail when other call is in progress.
« on: May 21, 2018, 12:04:04 PM »
Apologize if this is in the wrong place, also new to the forum, hi.
I manage a small amount of end user Mitel 5330e IP Phones for my office.
There are two users who have some feature or setting enabled that I cannot find.
The problem is if a user is on a call and someone else calls in, that call goes straight to voicemail and does not alert that another call is incoming.
All other users, when on a call and another call comes in, there is a call waiting tone or beep, and the call continue to rings until the user ends the first call and picks up the second.
I have factory reset the phones, copied working profiles, defaulted the phone, everything and somehow this setting persists.
I cannot for the life of me find the feature code or setting in the back-end to remedy this.
Thanks in advance!
I manage a small amount of end user Mitel 5330e IP Phones for my office.
There are two users who have some feature or setting enabled that I cannot find.
The problem is if a user is on a call and someone else calls in, that call goes straight to voicemail and does not alert that another call is incoming.
All other users, when on a call and another call comes in, there is a call waiting tone or beep, and the call continue to rings until the user ends the first call and picks up the second.
I have factory reset the phones, copied working profiles, defaulted the phone, everything and somehow this setting persists.
I cannot for the life of me find the feature code or setting in the back-end to remedy this.
Thanks in advance!