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Mitel MiVoice Business/MCD/3300 / Managing ACD skill group members
« on: May 16, 2018, 08:24:29 AM »
Hi there! First time poster here.
I'll jump straight to it. In the MiVoice Business gui under Users and Devices > ACD > ACD Agent Skill Groups we have about fifty groups, each with about fifty skill group members (Agents). A member or multiple members can be added to a group, but I cannot find a way to add/remove a member to several groups in one action - it is performed painstakingly one at a time. For example, if we hire someone new, we add them to about fifty groups one-at-a-time, and the same goes for a termination where the member is removed from each group manually.
Anyone familiar with this process? Is there perhaps a terminal command to look at an agent's memberships and strip them all at once?
Thanks!
Brandon
I'll jump straight to it. In the MiVoice Business gui under Users and Devices > ACD > ACD Agent Skill Groups we have about fifty groups, each with about fifty skill group members (Agents). A member or multiple members can be added to a group, but I cannot find a way to add/remove a member to several groups in one action - it is performed painstakingly one at a time. For example, if we hire someone new, we add them to about fifty groups one-at-a-time, and the same goes for a termination where the member is removed from each group manually.
Anyone familiar with this process? Is there perhaps a terminal command to look at an agent's memberships and strip them all at once?
Thanks!
Brandon