Messages

1

Mitel SX200, SX2000, and older SX platforms / Re: Call Screening - DID

« on: March 13, 2019, 08:50:13 PM »

[Did you add a mailbox for that extension and record a greeting?

Phantom extension does not, but user's extension does and doesn't want to have 2 mailboxes. User only wants his original extension mailbox.

When an (phantom) extension is call forwarded, why would the call not go to the cf extensions mailbox? Why would the call be routed to the phantom extensions mailbox?

Edit: How is a call forward different from a transfer? Hmm maybe I need to look into that question a little more to understand.

2

Mitel SX200, SX2000, and older SX platforms / Re: Call Screening - DID

« on: March 13, 2019, 03:26:11 PM »

AceJavelin - Having some issues with this one still. I've got a phantom programmed that rings the users phone when called (CFAlways) BUT it will never be prompted to leave a voicemail. It will transfer to front desk. Any other Admin extension that calls the user will be prompted to leave a voicemail, but not the phantom. Using the same CoS and Tenant as Admin phones.

Any advice would be appreciated.

3

Mitel SX200, SX2000, and older SX platforms / Call Screening - DID

« on: December 07, 2018, 03:03:56 PM »

Client's Issue: He's getting phone calls from vendors trying to get his business. He wants to be able to determine whether he is getting a call from someone he wants to speak with.

I have 2 DID's pointing to his extension, but from his perspective, he is unsure what DID is ringing his phone.

I thought about giving him a phantom mailbox that they can transfer unknown callers to that he can check. He didn't really like that idea, he wants the caller to ring his phone.

I thought about creating a phantom extension, pointing one of the DID's to it and call forwarding that extension to his phone. From his perspective he should be receiving a call from that extension and that should tell him that may be someone he doesn't want to speak with.

Is this phantom extension idea the only way to do this? I feel like there should be an easier way. If his phone could tell him which DID he is recieving a call from, that should work, but I don't think you can do that with this Mitel SX-200. If you can, I'm not sure how.

Any tips?

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Mitel SX200, SX2000, and older SX platforms / Re: SX-200 | Call Forward Keeps Getting Deleted

« on: May 15, 2018, 12:29:12 AM »

Yes there is a phone on this port. Yes there needs to be. Yes there is a 5540 IP Console.

Are you saying inside of the console there is an option to cancel all call forwarding that is enabled and I should look through the Attendant Function Menu labeled "CAN ALL CWD"?

5

Mitel SX200, SX2000, and older SX platforms / SX-200 | Call Forward Keeps Getting Deleted

« on: May 14, 2018, 05:40:11 PM »

Hey guys

I am having an extension call forward to a cell phone in an SX-200. When I get it programmed and tested, a day or 2 later it gets deleted and I have to recreate it. All the callforwarding options in the same COS are enabled. Not sure what could be causing this. Any help is much appreciated!