Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Changing which phones are called when changed to Night Service (3300CX II)

« on: May 22, 2018, 10:46:48 PM »

(SOLVED) It ended up being in the phone/user config for "Keys", all I had to do was change to "Night", thank you all for your help!!

2

Mitel MiVoice Business/MCD/3300 / Re: Changing which phones are called when changed to Night Service (3300CX II)

« on: May 21, 2018, 09:27:15 PM »

Ring Groups, like hunt groups but more configurable usuually have a pilot number but sometimes have a single DN of an existing phone

Multicall , one number repeated on different handset via key

 

Thanks for that x-man, however, when I look in the Ring Group tab, all the fields are empty.

Side note: Just so it is clear to me, the pilot number would be the admin number that is called during Day Service?

3

Mitel MiVoice Business/MCD/3300 / Changing which phones are called when changed to Night Service (3300CX II)

« on: May 21, 2018, 12:12:52 AM »

Hi everyone,
I am new here so please direct me somewhere else if this question has already been posted because I could not find a solution.
I have never worked with Mitel services before and have been trying to learn as fast as I can.

Currently when the Admin phone is set to Night Service a group of phones are called. Reading through whatever material I could get my hands on, call groups were the answer (pun not intended) as far as my understanding goes, however, only the Hunt Groups have non-empty fields. None of the extensions in the Hunt Groups correspond to the phones that are ringing.

I have no idea how to fix this...
Thanks in advance.