Messages

1

Mitel Software Applications / Re: Historical DND info

« on: May 11, 2018, 03:35:52 AM »

Hi AceJavelin

This is actually for an ACD queue. We believe a queue was put into dnd with the remote dnd feature code. We use CCMweb for reports but I cant seem to find dnd info for queues on there.

Thanks

2

Mitel Software Applications / Historical DND info

« on: May 10, 2018, 09:04:09 AM »

Long time lurker, first time poster.

Is there any software, app or add on that can show historical dnd or extension features. We are looking to find out if an extension was put into dnd in the past and for how long. I know I can see the status of an extension in real time but we need to know when it was put into dnd previously and when it was removed.

Is there any software or anywhere on logs that would show historical dnd info / extension features?

Thanks guys