Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Redundant Servers

« on: August 14, 2018, 04:29:50 AM »

Thanks let me try... BTW, Digit Modificaiton 805 that i am using for CEID also does not absorb any digits.

2

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Redundant Servers

« on: August 14, 2018, 04:11:57 AM »

so i have to add all the digits and route should be Direct IP Route which will take call to primary contoller and then it can go out?

3

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Redundant Servers

« on: August 14, 2018, 01:56:40 AM »

ARS Digits Dialed form on secondary controller is having only 1 entry which is CEID digits for primary controller and it is using Digit Modification Table 805 which does not remove anything and use a route which is direct ip route to primary server.

4

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Redundant Servers

« on: August 13, 2018, 10:57:09 AM »

I have analog extensions divided on both controllers and i can see extensions on Remote Direcetory Number forms in both controllers. Extensions on both controllers can call each other. My ISDN PRI trunk is connected to primary controller.. All extensions homed at primary controller can dial out but extensions homed at secondary contorller cannot dial out...

ARS and ISDN trunk group is configured only on primary controller and they are not shared with secondary controller.... on secondary controller, i have only one entry in ARS for CEID of primary controller,

what am i missing to allow extensions on secondary controller to call out using ISDN trunk on priamry?

5

Mitel Software Applications / Re: MiCC configurations

« on: July 04, 2018, 12:51:46 PM »

Thanks eric

Problem is, i m from BP , have trained on MiVb but MiCC is first time but i have deployed CC solutions from other vendors like Avaya , Alcatel , etc

If i get some instructions i can make it up and running


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6

Mitel Software Applications / Re: MiCC configurations

« on: July 03, 2018, 03:13:42 PM »

50 views but no rply 

Anyway, i progressed somewhat....

Configured Agent ID's, configured, ACD Groups and enabled ACD on agent sets...

Configured Keys for ACD login, busy, available, logoff... I have configured key function as CDE Speed Call, although it is working but want to confirm if this is right way of doing it...

Anything else that i should be doing to ensure proper configuraiton?

7

Mitel Software Applications / MiCC configurations

« on: July 02, 2018, 04:51:46 PM »

Hi experts

I have installed MiCC R9 for first time and it sync with MiVB R8... can someone outline basic steps for configuring the ACD, Agents. Queues, and call flow?


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8

Mitel MiVoice Business/MCD/3300 / Re: No voice path for Tiger TMS voicemail

« on: May 29, 2018, 02:43:32 AM »

I got it from Mitel Connect

15-4940-00361 - Tiger TMS iCharge with MiVB

This is for R7 but I couldn’t find anything for R8


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9

Mitel MiVoice Business/MCD/3300 / No voice path for Tiger TMS voicemail

« on: May 29, 2018, 02:27:01 AM »

Hi

I have Mitel MXe with R8 SP3 integrated with tiger tms voicemail using SIP users as per integration document.

On Mitel, I can see users are registered but when a call is routed to voicemail, it is connected but there is no voice path. On tiger tms live monitor i can see call is connected and tiger is playing the prompts but we cannot hear anything on phones. I mapped tiger hunt group to a DID and if i call from external number it works fine and we can hear the prompts.

Any thoughts?


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10

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Redundant Servers

« on: May 09, 2018, 01:21:20 PM »

Thanks Ralph... will try that...

11

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Redundant Servers

« on: May 07, 2018, 04:02:06 PM »

It says “Invalid” on phone screen


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12

Mitel MiVoice Business/MCD/3300 / MiVoice Business Redundant Servers

« on: May 06, 2018, 08:59:12 AM »

Hi Experts,

I am doing very first installation of Mitel (after a long lost training 2 years back).... I have redundant MXe III Controllers and i have configured SDS and IP/XNET between them... I tried a failover to secondary server, all the phones got registered to secondary controller but still i was unable to make any call between internal extensions. What am I missing?