Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Change extentison number when user dials "0" for operator

« on: April 23, 2018, 09:09:21 AM »

I mean when an external call comes in they are greeted by the auto attendant.  They have the option to select "0" for the operator (the office secretary, and her extension is 105), I want to change that extension to 105.  (I want the call to go to a different person now).

I have NuPoint Web Console. 

2

Mitel MiVoice Business/MCD/3300 / Re: Change extentison number when user dials "0" for operator

« on: April 20, 2018, 08:23:33 AM »

Thanks for the lead!

Wonder why it says 298 as the actual number.  (Refer to attached screenshot)

I dialed 298 and it's our main voicemail greeting. 

Do you think I should change it to the extension I want?

On closer review, I do not see all the other digits when the auto attendant is in use.
For example: press 1 for sales, press 2 for shipping, etc... these numbers are not under System Speed Calls.

Where can I locate this?

3

Mitel MiVoice Business/MCD/3300 / Change extentison number when user dials "0" for operator

« on: April 19, 2018, 03:42:03 PM »

Hello,

Where in the web portal do I go to change the extension number for when a caller dials "0" for the operator.

Currently it calls extension 105, how can I change it to extension 100?