Messages

1

Mitel MiVoice Business/MCD/3300 / Calls to busy extn over DPNSS get cut off

« on: January 28, 2015, 02:30:35 PM »

Hi,

We have a site that is gradually migrating from a Meridian Option 1 to a Mitel cluster of systems - two trunking gateways and an ISS server for users.

We originally had QSIG trunks set up between the Meridian and trunking gateways which worked fine except that the Meridian consoles couldn't camp on or release calls to busy extensions on the Mitel ISS server.

In order to fix this we now have changed to DPNSS trunks however this has now caused another issue.

Incoming calls to a DDI on the ISDN connected to the Meridian are forwarded to an extension on the Mitel controller via the trunking gateways. All works fine except some users do not have voicemail and if the phone is busy the incoming caller gets NU even though the Mitel returns a busy code in the CCS trace.

Before you all say it must be the Meridian if I reverse the scenario and set up an incoming DDI call on a SIP trunk to the Mitel gateway that is routed via ARS to a Meridian extension we get exactly the same.

Internal calls in either direction to busy phones return busy tone as expected.

I have tried the system options qsig/dpnss diversion set as yes or no, checked the direct IP routes on the Mitel cluster have trunk to trunk and public access via dpnss allowed in COS 100, checked the DPNSS COS has trunk to trunk allowed, blanked out the auto camp on timers.

Running out of ideas now so any suggestions would be gratefully received.

PS if we revert back to QSIG it works as expected and the incoming caller gets busy tone

TIA Julie

2

Mitel Software Applications / published numbers for user with UCA (MiCollab) and AD synch

« on: September 09, 2014, 09:44:56 AM »

Hi,

We have a customer with the free version of the MiCollab client who uses AD synch for the users. It is dragging in the user's mobile numbers but by default it seems to be setting them to unpublished in the user account so they are not appearing in the corporate directory on the UC client.

We can manually go into the account on the UC server and edit it to publish the number but with a large number of users this is time consuming and a pain in the butt. Is there any way for the UC server to automatically publish numbers pulled in from AD for users?

Thanks in advance
Jules

3

Mitel MiVoice Business/MCD/3300 / Returning to conference after new party n/a or goes to VM

« on: November 15, 2011, 06:21:56 PM »

Hi,
We were having problems with a Polycom 7000 conference unit creating conferences of more than 3 parties on a 3300
I enabled system override device option in sip capabilities and we could then create conferences over and above the 3 party bridge on the Polycom using the system FAC
However, if you tried to bring in a party that diverted to voicemail or didn't answer I couldn't drop that party and get back to the conference call.
I've also replicated the problem using an analogue extension on the 3300 (to confirm if it was a SIP or system problem)as below:

Extension 5902 on call reroute on busy to VM

Analogue extension calls several non busy extensions and conference call set up fine using recall and conference FAC.

Analogue extension calls busy extension 5902 and gets rerouted to voicemail. On getting voicemail tried the following:
1. Recall - call hold retrieve - go back to conference but call to vm port doesn't drop so when analogue extension hangs up VM port added to conference
2. Hang up - vm port gets transferred to conference
3. recall - conf split - get nu if more than 2 parties already on conference, if split to vm port and hang up then vm port transferred into conference.

I've also replicated this with an unanswered external party or mobile that goes to voicemail. Any ideas?

Original fault on customers premises 3300 on rel 9, replicated on test system on MCD 4.2 sp2

Thanks Jules 

4

Mitel Software Applications / UC Express and office 2010

« on: January 06, 2011, 09:19:29 AM »

Hi,
I know Office 2010 isn't yet supported but I have a site where the IT Manager is trialling windows 7 and office 2010 on his laptop. Everything works fine except the highlight to dial option which only works from notepad or non microsoft apps. If tried from office 2010 application or internet explorer 8 nothing happens.

Does anyone know of any settings in office 2010 that may need to be altered.

Many thanks
Julie