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Mitel MiVoice Business/MCD/3300 / Blocking 911 calls from being made through an auto attendant
« on: October 04, 2024, 01:38:32 PM »
I have a customer who received a call to a call director mailbox. Within the auto attendant, they dialed 911, which happens to be a speedcall in the pbx, and the call went to the PSAP with incorrect information.
What I want to do is deny/block the ability for users to dial 911 from an auto attendant, forcing them to hang up and call 911 the proper way.
Customer has SIP trunks into a 9.4 MXE-III controller, and a 9.7 Micollab server with Nupoint.
I assumed it would have something to do with the Nupoint system configuration. The customer has extension numbers that begin with 9, so I'm thinking I can't just block anything they dial starting with 9. Here is the Nupoint config:
Activating active configuration config=0 without Stoping TCP/IP
NUPOINT VOICE SYSTEM CONFIGURATION
Group #1: "Line Group 1"
Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8 0:9 0:10 0:11 0:12
0:13 0:14 0:15 0:16 0:17 0:18 0:19
Voice Recognition Conn: <none>
Application = [NP RECEPTIONIST]
NP Call Director Interface
Dial plan = [5,5,5,5,5,5,5,5,5]
Administrator mbox # = [99998]
General Greeting mbox # = []
Attendant mbox # = [99999]
Transfer Call Box # = []
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
Pre-DN = [S+], Post-DN = [+H], Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [5,5,5,5,5,5,5,5,5]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) =
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension =
TDD - Dialtone detect time =
TDD - Minimum Dialtone Detect Power =
TDD - Play delay after DTMF detect =
What I want to do is deny/block the ability for users to dial 911 from an auto attendant, forcing them to hang up and call 911 the proper way.
Customer has SIP trunks into a 9.4 MXE-III controller, and a 9.7 Micollab server with Nupoint.
I assumed it would have something to do with the Nupoint system configuration. The customer has extension numbers that begin with 9, so I'm thinking I can't just block anything they dial starting with 9. Here is the Nupoint config:
Activating active configuration config=0 without Stoping TCP/IP
NUPOINT VOICE SYSTEM CONFIGURATION
Group #1: "Line Group 1"
Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8 0:9 0:10 0:11 0:12
0:13 0:14 0:15 0:16 0:17 0:18 0:19
Voice Recognition Conn: <none>
Application = [NP RECEPTIONIST]
NP Call Director Interface
Dial plan = [5,5,5,5,5,5,5,5,5]
Administrator mbox # = [99998]
General Greeting mbox # = []
Attendant mbox # = [99999]
Transfer Call Box # = []
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality =
- , Message Quality =
Pre-DN = [S+], Post-DN = [+H], Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [5,5,5,5,5,5,5,5,5]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) =
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension =
TDD - Dialtone detect time =
TDD - Minimum Dialtone Detect Power =
TDD - Play delay after DTMF detect =