Messages

1

Mitel Software Applications / Re: transferring call in Ignite

« on: March 28, 2018, 07:15:04 PM »

Is this desktop Ignite or web ignite?

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2

Mitel Software Applications / Re: MiCC Gmail

« on: March 28, 2018, 07:06:10 PM »

yes I have the Multimedia license and I would like to use a standard gmail account to use it for receiving en answering email via ignite?

this KB talks about CONFIGURING YOUR GOOGLE APPS FOR BUSINESS ACCOUNT, I don't want to use a Business account just a standard account is it possible to do this.

thanks for your reply.

Max

This is totally possible.
Before I walk you through the steps how much have you configured in YSE?
Have you added an email media server and mail server?

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3

Mitel Software Applications / Re: MiContact Center v8 - Live Chat - Connection appears to be slowing down

« on: March 28, 2018, 06:53:15 PM »

The reason you are seeing this is because the underlying signalR connection detects a slow connection or the connection is going up or down.
The log you want to look at is the ccmwa log in the logs for on the server to check for anything unusual as well as hitting F12 in Chrome and looking at the console logs. It would be interesting to see if the signalR connection transport is using websockets or server sent events or long polling.
Do you see this only on the customer side of the chat or on the agent side as well?
Some customers end up having proxies or firewalls that interfere with the signalR connection.
Did you enable/install websockets within IIS on your sever?