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Mitel MiVoice Business/MCD/3300 / Re: Change Calling Party Number based on area code?
« on: April 02, 2019, 06:29:22 PM »
Hi,
This feature works in MiCC 9.0.
You need to fill DNIS table in YSE with the Caller ID list. You also need to use the WEB Ignite for the outbound calls. Once the DNIS table has data the Agent can change the From field in Web Ignite and presented with the list of Caller ID from the DNIS table data before making the outbound call.
I am not sure if you are using SIP or PRI but it may require some settings in the SIP peer profile and COS as well.
Hope this helps.
Haim.
Sent from my MI 6 using Tapatalk
This feature works in MiCC 9.0.
You need to fill DNIS table in YSE with the Caller ID list. You also need to use the WEB Ignite for the outbound calls. Once the DNIS table has data the Agent can change the From field in Web Ignite and presented with the list of Caller ID from the DNIS table data before making the outbound call.
I am not sure if you are using SIP or PRI but it may require some settings in the SIP peer profile and COS as well.
Hope this helps.
Haim.
Sent from my MI 6 using Tapatalk