Messages

1

MiVoice Office 250/Mitel 5000 / Mitel real time-pro reporter calls increment problem

« on: January 10, 2019, 12:49:34 PM »

Hello all,

Am having an issue with Mitel real time-pro reporter. We are monitoring the number of calls for our support reps. The problem is If a customer calls into the Support queue and hangs up before the rep answers the call, the queue increments for the support rep as if the call was answered. We are running Mitel 5000 for the server. Is there a way to stop that behavior and count only the calls that were answered by the rep ?

Thanks !

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 System forward initiate timer

« on: October 16, 2018, 12:03:10 PM »

For anyone out there who is having the same issue. The fix was to set "Ring Duration" under 5000 CP-->Users-->User-Related Information-->Dynamic Externsion Express Templates-->Mobile Twinning
Then apply right click on the user account and and select " Apply Dynamic Extension Express Template to Selected Users..."

3

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 System forward initiate timer

« on: October 15, 2018, 07:21:18 PM »

I was able to find "Ring Duration" settings when I right click a phone extension and click on "Edit Users". Increasing the number will fix the issue. However, I'll have to do it manually for all users. Is there a better way to change that number one time for all phones ?

Please see the screenshot.

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 System forward initiate timer

« on: October 15, 2018, 07:13:10 PM »

Changing the "System Forward Initiate" "under 5000 CP-->System-->Timers and Limits" doesn't do anything. If I set it to 2 or 100 seconds, will get the same result.

5

MiVoice Office 250/Mitel 5000 / Mitel 5000 System forward initiate timer

« on: October 15, 2018, 03:46:08 PM »

Hello,

We have Mitel 5000 console. The problem we are having is the phone rings two times and direct the call to the voice mail. Although the "System forward initiate" is set to 30 Seconds, the problem is still there. It's happening to all the phones it the company. The problem started after a tech from Mitel remotely programmed the pilot number for the Meet-Me-Conference. Any ideas on how to extend the time before forwarding calls when no one picks up the call ?

Thanks !

6

MiVoice Office 250/Mitel 5000 / Mitel 5000 conference call

« on: August 31, 2018, 01:30:03 PM »

Hello All !

Our team want to start making stand-up meetings using the phone. Is there away to setup Mitel 5000 to have a group call? for example, can a group of people lets say 10 people call an extension number 335 from their ip phones (Mitel 5312) and join the conference call ?

Thank you for your help !

7

MiVoice Office 250/Mitel 5000 / Re: Phone Voice Messages

« on: August 28, 2018, 05:57:52 PM »

MoAI,

The shortest message allowed by default is 3 seconds and the timer goes from 1 to 5 seconds.

Thanks,

TE

How can I change that timer ?

Nevermind. Found it under 5000 CP> Voice Processor > Timers and Limits > Timers and Limits

Thank you !

8

MiVoice Office 250/Mitel 5000 / Re: Phone Voice Messages

« on: August 28, 2018, 05:55:49 PM »

MoAI,

The shortest message allowed by default is 3 seconds and the timer goes from 1 to 5 seconds.

Thanks,

TE

How can I change that timer ?

9

MiVoice Office 250/Mitel 5000 / Re: Phone Voice Messages

« on: August 28, 2018, 05:46:04 PM »

Thanks a lot !

10

MiVoice Office 250/Mitel 5000 / Re: Phone Voice Messages

« on: August 27, 2018, 12:50:28 PM »

Is the user will still get notified for the real voice messages ? let's say for voice messages that 5 second long and above ?

11

MiVoice Office 250/Mitel 5000 / Phone Voice Messages

« on: August 27, 2018, 12:41:57 PM »

Hello !

We have a Mitel 5000 console and Mitel 5323 ip phones. For the office phone voice mail, is it possible to disable notifications when the caller does not leave a message or leave only 1 second long? I get a lot of sales calls that do not leave messages.

Thanks,

12

MiVoice Office 250/Mitel 5000 / Re: Shutdown message for a department ?

« on: March 21, 2018, 05:44:23 PM »

Ops .. Sorry, I should have included more information on there :/.
Heads up, I'm not very familiar with this system so bear with me .

System is Mitel_5000_6_0_SP_3_PR_2.
The call flow is that when someone call the main line, they get an automated welcome message that ask for the extension of the party that they trying to reach. If no extension was dialed in, then the welcome message will give the options of dialing 1 for sales, 2 for TS and 3 for customer service.

Thanks for the help in advance !

13

MiVoice Office 250/Mitel 5000 / Shutdown message for a department ?

« on: March 21, 2018, 04:41:35 PM »

Hello

Our TechSupport team sometimes conduct meetings/training during the work hours and would like to setup something that let the caller know that the team isn't available to take the call now. Is there a way to display like a message to the caller without effecting all the other departments (Sales and Customer service) ?