Messages

1

MiVoice Office 250/Mitel 5000 / Transferring calls to Hotdesk Phone

« on: April 05, 2018, 06:18:20 AM »

Hey,
 We have this scenario - when a user is logged in to a hot desk phone we can call either their hot desk extension or the phone and it will call the user
e.g.
Phone #1600
Hot desk ext #1200
#1200 logged in to #1600 handset - can call either #1600 or #1200 and still be connected to #1200 user.

However, when transferring a call to #1600 it tries to ring the handset and doesn't forward to the hot desk user.

Is there a way to fix this so transfer calls can be placed to the handset and it will forward to the user that is logged in as if calling normally?

Cheers!

H

2

MiVoice Office 250/Mitel 5000 / Changing software from UK to US version

« on: March 22, 2018, 05:51:08 PM »

Hey, we are sending a spare cp5000 from the UK to NYC so need to change the software to the US version - we are on v5.1.0.20 but can’t find a us version of the software on the Mitel servers (v5.1.0.40 would be fine). Can anyone confirm if this is available? If so where can we (our engineers) access it?
Really appreciate this

Cheers
H


Sent from my iPhone using Tapatalk

3

MiVoice Office 250/Mitel 5000 / Re: SIP Password length

« on: March 21, 2018, 03:32:46 AM »

thats really great thank you for that info - Please question away!
Im getting 403 errors from the SIP Provider, and a response from their techs saying its a wrong password error.
 I'm inputting the password under System>Devices and feature codes? SIP Peers?SIP Trunk Groups? 82003>Configuration>authentication > outbound password.

Is this the correct place or is there somewhere else I need to add it too?

Cheers

That is the correct place... Are the trunks registering and are just calls failing, or won't they even register?

The trunks won’t register, I get a 403 error.
The SIP provider asked if passwords are encrypted?
Any other ideas what might be messing with the password?

Cheers
H


Sent from my iPhone using Tapatalk

4

MiVoice Office 250/Mitel 5000 / Re: SIP Password length

« on: March 20, 2018, 04:18:29 PM »

thats really great thank you for that info - Please question away!
Im getting 403 errors from the SIP Provider, and a response from their techs saying its a wrong password error.
 I'm inputting the password under System>Devices and feature codes? SIP Peers?SIP Trunk Groups? 82003>Configuration>authentication > outbound password.

Is this the correct place or is there somewhere else I need to add it too?

Cheers

5

MiVoice Office 250/Mitel 5000 / Re: SIP Password length

« on: March 20, 2018, 03:10:56 PM »

thats great thank you - am I right in thinking that 5.1.0.20 has a 12 character restriction? or is there another issue with our system causing teh SIP not to authenticate?
Is the update to 5.1.0.40 available without software assurance?

thanks so much

6

MiVoice Office 250/Mitel 5000 / Re: SIP Password length

« on: March 20, 2018, 02:55:25 PM »

Thanks, We're on v 5.1.0.20 - do you know if its possible on this version pr if there are any updates available for v5 to allow this to work?

thanks
H

7

MiVoice Office 250/Mitel 5000 / SIP Password length

« on: March 17, 2018, 09:59:32 AM »

Hi,
 trying to connect a NYC SIP to our Mitel 5000, I have read that the password for the SIP must be 12 or less characters - Is there a way to extend this? our SIP Provider is saying they cant reduce the length of their password and can only issue me one of 13 characters long.

Cheers
H